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Add Layer Mask and Add Layer buttons not working

Forum|Forum|5 years ago
February 23, 2020
16 replies
18781 views

Just updated to the latest Photoshop version. Now, I find that, after a few minutes, the Add Layer Mask button and Add Layer button at the bottom of the layers panel do not work. I use a lot of layers and masks and this is frustrating. I have to shut down Photoshop and then reopen to regain functionality. Anyone else experiencing this? Any suggestions?

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Correct answer PECourtejoie

Hello, update to Ps 21.1.2, as it fixes this very issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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H

harmonyandnick

Participant

Mine is also not working. Has Adobe addressed this issue?

G.E. Flynn

Participating Frequently

I am having a problem with the open new layer button. My open layer mask button seems to be working.

Has this issue been resolved?

J

Jerry_a

Inspiring

My probem was "solved" by the recommendation from Falterdan above. I merely dragged a layer to into the stuck button and the button became unstuck. Seems to be working for the past few days now but I'm not confident the solution will be premanent.

...Jerry

G.E. Flynn

Participating Frequently

Thank you very much for your reply.
I went to Adobe support and one of their techs accessed my computer,
changed a folder name: Photoshop CC 2020 Settings to: Photoshop CC 2020
Settings.old
It was in C:\Users\Owner\AppData\Roaming\Adobe\Adobe Photoshop 2020
I noticed that I now have a new Photoshop CC 2020 folder in addition to the
.old one.
Thanks again for the reply.

--
Regards,

Greg Flynn
386.689.4500
gregoryeflynn@gmail.com

"Chance favors the prepared mind." Louis Pasteur

K

keremozdemir

Participant

Same here. Those buttons are looks like pressed/selected or locked.. not working..

J

Jerry_a

Inspiring

Yikes! I've been tearing my hair out on this for the past two hours and I just found this thread. Having the same problem. Photoshop CC 21.1.0, Windows 10.

...Jerry

R

rickyferrigan

Participant

I am having this same issue. Have to close and restart. I was using 2017 CC for the longest time because of constant issues. Ever since Adobe moved to subscription based platform it has been horrible. I have a very fast computer and I have to use an older version of software to get it to work propertly.

Absolutley ridiculous.

S_Gans

Community Expert

Please clarify your operating system. I just did the update and it's all working well on my MacOS (older version 10.13.6)

Adobe Community Expert / Adobe Certified Instructor

K

keremozdemir

Participant

Does it really matter what operating system we are workin. on? It is Mohave 10.14.4.. While Photoshop is updating to a new version do we have to go back in time to an older version? No...

Michael Bullo

Community Expert

Have you tried resetting the preferences?

https://helpx.adobe.com/au/photoshop/using/preferences.html

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.