Participant

Question

Administrative Access

Forum|Forum|2 years ago
November 24, 2023
2 replies
4145 views

When i try to use the generative AI feature I keep getting the message

"Your system Administrator isn't allowing access to this feature right now" I purchased the software so not sure what I need to do in order to use all of the features.

macOS

D

Derry LHTP

Participant

I have the same message, and it's new
Using macbook air, software is up to date , subscription based
Can someone please advise a fix?

Your system administrator isn't allowing access to this feature right now. Please contact them for more information.

C

cian_5778

Participant

any luck? having the same issue???

Trevor.Dennis

Community Expert

Are you using Windows or Mac?

Does your OS User Account have Admin rights?

If you are using Windows, go Settings > Accounts and make sure it shows Administrator

jane-e

Community Expert

@sidneyb2900016

Are you on an Enterprise or managed plan?

Jane

S

semanur_5023

Participant

also having the same issue, im on a school account and having given photoshop admin perms already

S

Shivani Somayajula

Participating Frequently

Hey semanur_5023,

It looks like you’re commenting on an older thread. I’d suggest creating a new one for better visibility in the future.

You can check this community discussion where our experts have shared steps to solve this similar issue:

https://adobe.ly/3D8weFC

https://adobe.ly/3ZrhtVT

Thanks,

Shivani

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