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J
JohnXYZ99_UK
Inspiring
November 4, 2016
Answered

Adobe 2017 updates windows registry problem

  • November 4, 2016
  • 2 replies
  • 3318 views

I downloaded some of the new Adobe updates earlier this week (onto my Windows 10 PC) and noticed that Photoshop (and also Indesign) do not seem to have registered properly in the Windows Registry. Right clicking on an image file to bring up the context menu and selecting 'Open with' lists Adobe Illustrator 2017, but not Photoshop 2017 (I use Windows Photo Viewer as default program, but use the right click menu to open in Photoshop when I want to edit a photo). It is also not listed if selecting 'Choose another app', nor under 'Other options' or 'More apps'. If selecting 'Look for another app on this PC' and browsing to Photoshop.exe and clicking the file, another Windows dialog box appeared similar to the 'Open with' box and nothing was happening. This has now stopped coming up but still nothing happens (the file does not open in Photoshop). Tried going to Control Panel, Default Programs, but the only Adobe 2017 program listed is Dreamweaver. Indesign files on my machine have blank icons in File Manager, so these are not registered either, but 'Open with'... did work. I've also noticed that the updates have left some residual files in the Adobe programs directory for each of the applications, and in the Control Panel list of Programs and Features Photoshop CC 2015 is still listed - on clicking it did apparently carry out an uninstall even though the size of the residual files was only a few megabytes.

I am mainly writing this to see if others have same problem, and hopefully alert Adobe, so they can fix in the next updates. Meanwhile can anyone give me a Windows Registry fix to add Photoshop to the 'Open with' context menu?

John Norton

    Correct answer JohnXYZ99_UK

    Hi Akash, No that didn't help, but I had a look at the registry and managed to solve it very easily and have now realised what was causing the problem. It was evidently because I had manually set the right-click (context) menu 'edit' option for image files to open in Photoshop (CC 2015 version) in the past and now that this version has gone, it was causing the bug in Windows. In the Windows registry I went to HKEY_CLASSES_ROOT, Applications, Photoshop. Here there were keys for 'open' and 'edit', and I simply changed the text from Photoshop CC 2015 to Photoshop CC 2017 in both of these. I also managed to fix Indesign the same way. Both applications are now listed on the right click menu when selecting a file. In the past I seem to remember it was quite straightforward to set up multiple file associations such as this for different programs, but not so nowadays without directly editing the registry. NB. If anyone else tries this be careful when editing the registry!

    Regards, John

    2 replies

    F
    Flamboyant_Essence15B9
    Participant
    November 9, 2016

    Hi

    I have the same problem but on Windows 7 Pro.

    The extension .jpg has Windows Photo Viewer as default and various others as options but no amount of tries to change it to or add Photoshop have any effect.

    Some file associations have photoshop.exe, presumably left over from PS2015.

    If you try to change a file extension that has photoshop.exe to the new Photoshop you end up with Office XML Handler.

    Photoshop 2017 itself works OK if you use its Open dialogue, but I also need it to work on Open With.

    Uninstalling and reinstalling do not have any effect.

    It does feel as if the Photoshop 2017 upgrade is not registering properly.

    If this is the case, and if we are all worried about regedits, then can Adobe issue a new version that does register please.

    Bob

    F
    Flamboyant_Essence15B9
    Participant
    November 9, 2016

    It seems that this was also an issue with Photoshop 2015.

    See Associating image files with Photoshop [moderator: removed link. It pointed to an old Adobe site that is no more reachable]

    If you are feeling brave enough this 2015 dated fix worked for me:

    Backup your registry using export in regedit.exe, making sure to first tick the "All" box under Export Range.

    Go to the registry address shown on the bottom of the screenshot on that page.

    HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command

    Change the year.number [e.g. 2015.5] part of the photoshop.exe folder path to 2017 and exit.

    Open with immediately started to work.

     

    Bob

    Akash Sharma
    Akash Sharma
    Legend
    November 4, 2016

    Hi John,

    • Please close Photoshop and go to the location of Photoshop.exe(C:\Program Files\Adobe\Adobe Photoshop CC 2015.7) and rename Photoshop.exe to Photoshop CC 2015.7.exe.
    • Once done, try to select Photoshop as a default program and if you cannot do so go to any JPG image property and set Photoshop cc2017 as a default program for it and retry.

    Let me know if it helps.

    Regards,

    Akash

      J
      JohnXYZ99_UKAuthorCorrect answer
      Inspiring
      November 4, 2016

      Hi Akash, No that didn't help, but I had a look at the registry and managed to solve it very easily and have now realised what was causing the problem. It was evidently because I had manually set the right-click (context) menu 'edit' option for image files to open in Photoshop (CC 2015 version) in the past and now that this version has gone, it was causing the bug in Windows. In the Windows registry I went to HKEY_CLASSES_ROOT, Applications, Photoshop. Here there were keys for 'open' and 'edit', and I simply changed the text from Photoshop CC 2015 to Photoshop CC 2017 in both of these. I also managed to fix Indesign the same way. Both applications are now listed on the right click menu when selecting a file. In the past I seem to remember it was quite straightforward to set up multiple file associations such as this for different programs, but not so nowadays without directly editing the registry. NB. If anyone else tries this be careful when editing the registry!

      Regards, John

      Akash Sharma
      Akash Sharma
      Legend
      November 4, 2016

      Hi John,

      Thanks for the update.

      I will also not recommend anyone to modify Registry Entries.

      We'll keep an eye on this issue as others will report this issue.

      ~Akash

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