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nviluvu
Participating Frequently
October 29, 2018
Answered

Adobe apps crashing

  • October 29, 2018
  • 13 replies
  • 5714 views

I have been using adobe apps for a while. after  getting my new XPS 15 and installing some creative cloud applications (specifically after effects, Photoshop. premiere pro, media encoder and light room) all of the applications couldn't run with the nvidia drivers. I tried using the applications and everything worked until I install nvidia drivers. All apps would start crashing out of nowhere and I couldn't find fixes for the problem, any ideas?

Full Spec

i7-8750H

16GB DDR4 RAM

Nvidia Geforce GTX 1050Ti Max-Q

Nvidia drivers version 416.34 (released 10/11/2018)

Using adobe cc 2019

    This topic has been closed for replies.
    Correct answer golinvauxb1973

    Hello

    I fixed my issue

    Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

    I was @ version 24.xxx   and I had to upgrade to 25.xxx

    However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

    - Download latest Intel driver from Downloads for Intel® HD Graphics 630  (in my case, since I have HD 630)

    - Unzip the exe in a folder using, for instance, 7zip

    - go to device manager (Windows + X --> device manager)

    - uninstall Intel drivers and click on "Delete driver files"

    - DISCONNECT YOUR INTERNET CONNECTION

    - In the device manager, right-click anywhere and choose "Scan for hardware changes"

    - Wait for the Intel display adapter to appear

    - Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.

    - Choose "Have disk" and locate the place where you extracted the Intel driver

    - Let it install

    Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

    A reboot might be necessary.

    Wish you all the best of luck

    13 replies

    Show previous replies
    G
    golinvauxb1973
    Inspiring
    November 13, 2018

    Exact same problem here.

    I have updated Nvidia drivers to latest version, to no avail.

    Lightroom Classic also crashes in the same fashion ("randomly" after a couple of minutes)

    This (and the nightmare to get accurate colors on screen) is really annoying.

    Y
    yoobah
    Participant
    November 2, 2018

    Hi,

    I have the same problem. Since the last After Effects update, it no longer recognize my Geforce card, even if updated the Nvidia driver.

    It's getting boring to have such issues, every time we update...Please adobe, could you to so, that consumers may download a correct update and not request us to report issues? Considering the price of this all, we expect something stable.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 29, 2018

      disable hardware acceleration in the problematic apps.

      N
      nviluvuAuthor
      Participating Frequently
      October 31, 2018

      That stopped photoshop from crashing but the performance is really poor, even moving images and resizing them causes screen tearing. and after effects doens't even stay up long enough for me to access its preferences, but i would imagine the performance would take the hard hit as well

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 31, 2018

        [moved from Adobe Creative Cloud to Photoshop]

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