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Adobe apps crashing

Forum|Forum|7 years ago
October 29, 2018
13 replies
5713 views

I have been using adobe apps for a while. after getting my new XPS 15 and installing some creative cloud applications (specifically after effects, Photoshop. premiere pro, media encoder and light room) all of the applications couldn't run with the nvidia drivers. I tried using the applications and everything worked until I install nvidia drivers. All apps would start crashing out of nowhere and I couldn't find fixes for the problem, any ideas?

Full Spec

i7-8750H

16GB DDR4 RAM

Nvidia Geforce GTX 1050Ti Max-Q

Nvidia drivers version 416.34 (released 10/11/2018)

Using adobe cc 2019

This topic has been closed for replies.

Correct answer golinvauxb1973

Hello

I fixed my issue

Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

- Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)

- Unzip the exe in a folder using, for instance, 7zip

- go to device manager (Windows + X --> device manager)

- uninstall Intel drivers and click on "Delete driver files"

- DISCONNECT YOUR INTERNET CONNECTION

- In the device manager, right-click anywhere and choose "Scan for hardware changes"

- Wait for the Intel display adapter to appear

- Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.

- Choose "Have disk" and locate the place where you extracted the Intel driver

- Let it install

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

S

sergioazp

Participant

I had the same problem, the programs opened fine but crashed when I opened a project. I updated the driver from the intel page and the problem continued. But I downloaded from the motherboard page looking for the exact model (Gigabyte in my case), and it worked perfectly.
I hope someone serves you. Cheers

P

Paspas66

Participating Frequently

After investigations, I found the ID connection problem.

It is indeed due to a conflict between the internal wifi card and the external ethernet card included in the Dell D6000 docking station.

If I right click and inactivate the wifi while I am connected with ethernet, the problem automatically disappears.

For Adobe customer care, it is the first case.

Last problem: the error popup each time I open Bridge for the first time is under analysis by Adobe.

Hope this helps

Pascal

P

Paspas66

Participating Frequently

After Dell support assist, we managed to solve the NVidia conflict (ACR crash) by downloading the last NVidia driver and launch it as a new installation in order to clean the previous files.

But, still with my ID/Sync conflict, apparently between Acrobat and CC dialogue box.

Indeed, even already connected (the CC window), I appeared not connected in Acrobat.

And when I try to be connected in Acrobat, my ID is automatically rejected in CC!

I already sent many screen shots to Adobe customer care service but the only thing they propose me is to create a new session because "too many conflicts"...

I also have a regular conflict with Bridge. When I lauch it for the first time, there is an error dialogue box due to GPU hardware (?).

For more than 6 months, I always have to launch twice Bridge (even after the recent NVidia driver update). Is it normal ?

I completly lost confidence with Adobe.

Concerning the cloud, as I also have an Office 365 account, I decided yesterday to transfer all my CC files in OneDrive.
Much better in terms of space (1Tb vs 100Gb) and also in terms of sync as I now can choose to let it on the computer or not...

Pascal Barreiro

P

Paspas66

Participating Frequently

And the Bridge popup GPU conflict does not only appear with my XPS 15

P

Paspas66

Participating Frequently

Update :

I have AGAIN the NVidia conflict!!!

Dell ?

NVIDIA ?

Adobe ?

Microsoft ?

Who else ?

Crazy

P

Paspas66

Participating Frequently

No !

This issue is not solved.

I have the same machine for 6 months.

A lot of problems with Dell: many firmware and GC updates with many error popup messages...

And A LOT of blue screens !

Today, I could finally install last Intel 630 update through Dell Update software (08/03/2019).

But, again, trying, for example, to open Camera Raw directly from Bridge or PS crashes my machine.

Last week, I sent a message inside the Adobe PS error popup.

I spent more than 1 hour with your customer care service (in India) due to saturated service in French...

3 persons...

Nobody could find my error message...

Last person offered me a call back in French.

Never received any call back...

But received an email saying you are waiting a reply from me !!!???

Precision : I have a GC problem + a Creative Cloud sync problem on this machine.

Adobe is now a CASH COMPANY.

It's not the first time for me to write this message but I can tell you Adobe : the quicker I could find a competitor, the better.

(same with Dell)

Pascal Barreiro

N

nviluvuAuthor

Participating Frequently

Everything is working fine with Nvidia, Adobe, and my XPS15 as of right now, it also seems like the problem is on neither side for me. It either just works or it just doesn’t. seems weird but at least I’m getting most of my jobs done

G

golinvauxb1973Correct answer

Inspiring

Hello

I fixed my issue

Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

- Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)

- Unzip the exe in a folder using, for instance, 7zip

- go to device manager (Windows + X --> device manager)

- uninstall Intel drivers and click on "Delete driver files"

- DISCONNECT YOUR INTERNET CONNECTION

- In the device manager, right-click anywhere and choose "Scan for hardware changes"

- Wait for the Intel display adapter to appear

- Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.

- Choose "Have disk" and locate the place where you extracted the Intel driver

- Let it install

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

K

kbtphotosinozcc

Participating Frequently

What build of Windows 10 are you running?

G

golinvauxb1973

Inspiring

Win10 pro x64 build 1803

K

kbtphotosinozcc

Participating Frequently

I'm having the same issues is Adobe even reviewing the forums?

Generic PnP Monitor (1920x1080@60Hz)

Intel HD Graphics 630 (ASUStek Computer Inc)

4095MB NVIDIA GeForce GTX 1050 (ASUStek Computer Inc) 37 °C

ForceWare version: 416.94

SLI Disabled

G

golinvauxb1973

Inspiring

After saving for a few years, I bought a (very expensive) XPS 15 with 4K (touch) screen, 32GB of RAM and 1TB of HDD, eager to finally use Photoshop on a fast machine !

Big big disappointment : Photoshop AND Lightroom Classic both crash when either the Nvidia (1050Ti Max Q) or Intel (HD 630) GPU is enabled. When disabling GPU, everything is ok.

I agree with Nwhtvr : performance with no GPU is rather poor (especially at this price)

The "funny" thing is that all Photoshop versions crash in the same way (2017, 2018 and 2019, latest version of each). So I would tend to think Nvidia (or Dell) is the culprit here (I can't believe such a bug would have stayed in Photoshop for three years)

I tried everything found online : disable UAC, disable Intel GPU, change GPU settings (basic, advanced, OpenCL...), run DDU and install latest manufacturer drivers, run DDU and install latest Nvidia drivers..... Nothing helps

I am really getting quite desperate, especially since Dell has rejected my support request, telling me I need to contact Adobe instead.

All the crash dumps mention a function call made by StretchBlt, btw.

Any help or advice would be GREATLY appreciated.

Evgeny_Rodygin

Participating Frequently

Same laptop, same problems. Did you find a solution?

G

golinvauxb1973

Inspiring

Hello

Have you carefully followed the steps I have outlined above?

What is your Intel driver version?

N

nviluvuAuthor

Participating Frequently

update: after nvidia drivers ver 416.94 came out, all adobe apps stopped working again with the same graphics problems as before

N

nviluvuAuthor

Participating Frequently

Adobe apps were working for quite a while until the latest nvidia drivers update, again. 416.81 update got everything broken and I have a big school project coming next week and it is urgent, I hope nvidia doesn't mess things up again in the next update

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