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Adorable_Eagle1549
Adorable_Eagle1549
Inspiring
July 7, 2015
Question

Adobe Assets: PSD exporting to PNG/JPG images creates bad quality output.

  • July 7, 2015
  • 2 replies
  • 3275 views

Can anyone else confirm this?
Adobe Creative Cloud

Both PNG and JPG output images have the same bad quality as if having JPG quality set below 60 or less. It seems that images from PSD files that have width or height longer than 1200 pixels get resized when extracted, creating the bad quality effect.

Steps to reproduce:
1) Open a PSD file that has either width or height longer than 1200 pixels in Adobe Assets
2) Click Actions -> Download
3) Choose either PNG or JPG and press Download
4) Resulting image is in much lower quality than what is seen in Adobe Assets preview.

    This topic has been closed for replies.

    2 replies

    M
    Adobe Employee
    MitchHendrickson
    Adobe Employee
    July 8, 2015

    Hi Pendrokar-

    I've done some investigation and want to make sure that what I am seeing is what you are reporting (I do think that this is the case but want to confirm).

    First off, I'm assuming that when you say "Adobe Assets preview" you mean what we internally call the "Extract view" - that is, you've clicked on the thumbnail and been taken to the single-asset view and "Extract" is highlighted near the top (as opposed to "Details" or "Activity"). On the right there is "Styles", "Layers" and so on.


    What I'm seeing is that for Actions > Download:

    1. the resulting image is capped in the largest dimension to 1200px and the other dimension is scaled down correspondingly to maintain aspect ratio
    2. the resulting image is of reasonable quality for its new size but if you zoom in to be comparable to the Extract view it's no good
    3. (if the image takes a nontrivial time to render in the Extract view, the (blurry) placeholder there is of similar quality, as if a smaller version was zoomed up, and then it snaps to the nice crisp view you expect)

    I found a bug report for Actions > Download that is similar to this behavior, but it was reported fixed some time ago. I'll re-open it once I get confirmation from you that what I am doing matches your experience. I also have a workaround to offer that is somewhat clunky but will get the job done.

    Adorable_Eagle1549
    Adorable_Eagle1549Author
    Inspiring
    July 9, 2015

    All that you have stated is correct.

    Can't say how it was before, because previously some PSDs crashed the web page for me and so I never got to extract an image larger than 1200 pixels. But that seems to be fixed.

    M
    Adobe Employee
    MitchHendrickson
    Adobe Employee
    July 9, 2015

    Thanks for the reply. So....

    a) I'll bug the folks behind Actions > Download to see if they can't get you full resolution back

    b) In the meantime, a way to get a higher quality output it to use the "create assets" workflow. It wasn't really designed for this so it's a little clunky, but it works:

         * go to the "Layers" panel on the right

         * select (click and shift-click) all visible top-level layers

         * use the blue download arrow to initiate a download. Note that you have a choice of "Download Directly", which is most like Actions > Download, or "Save" which will put it back in your Creative Cloud account.

    I'm sorry also to hear about your previous page-crashing troubles. If it should happen again I would be happy to try to get to the bottom of it, because our goal is for things like that never to happen; if it's a file that you can share (privately) with me you can share it via creative cloud and PM me the link.

    stuart_k
    Adobe Employee
    stuart_k
    Adobe Employee
    July 8, 2015

    Thanks for the report, we are investigating.

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