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Nancy OShea
Community Expert
Community Expert
December 22, 2024

Your computer needs a user account with administrative permissions to install software.  

If this computer belongs to your school or employer, contact your IT dept for assistance.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
December 21, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
December 21, 2024

the error log will indicate the problematic file that you need to remove.  check it.