This is an old thread, but I will like to add that I am having the exact same problems with an educational copy of CS 5.5
While I am now on their photoshop subscription, I use illustrator and indesign to access some old files for reference roughly once a month, which doesn't justify me subbing for the entire bundle.
I have changed computers and my 5.5 copy has been flagged as not genuine... JUST the design suit HALF, not the acrobat half. The Design Suite Premium came with two keys, one for acrobat which they claim is legit, but the design suite half they claim it is pirated. I purchased this copy with a dealer whose name is STILL, to this DAY, on their website that the tout as genuine software resellers.
I have handed over the PDF with Adobe's confirmation of proof of purchase, their customer service declares it is fake, that I bought pirated software and then proceeded to hamfist convince me to buy a 'cheaper' subscription so I will continue to have access to my files unless I produce proof of purchase.
Now, half a year later, after being locked out of my files, I have flown across the world and returned to my parents' house and my old room and I actually managed to dig up the original 5.5 Box, all CDs attached, WITh their own coupon code that they declared as fake attached, WITH invoice from their 'genuine reseller", and all contact information and reseller information attached and have sent it in for 'verifcation'.
This is absolutely unacceptable of Adobe to deliberately flag HALF A SUITE as pirated than 'kindly' offer you a subscription plan. I am now waiting for their response, their apology, their *compensation* for this extreme level of grief for a genuine paying customer.
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