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Participant
September 17, 2019
Question

Adobe Creative Suite 6 family Master collection

  • September 17, 2019
  • 2 replies
  • 935 views

My creative suites softwares stopped working about a year ago and asked for my serial number (which at the time I couldn't put my hand on them as I recenlty moved and they were somewhere in a box...) I finally sorted through all the boxes in the garage and found the original box, disk and serial number. How do I apply it back to my software, since I've been paying a monthly fee for the past year? I dont use the software enough to justify this reoccuring cost, just want to be able to use my software as I used to. Thanks for any help

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2 replies

Community Expert
September 17, 2019

What Ged said,  just get ahold of customer service and cancel your subscription, then follow the link he posted 

September 17, 2019

Hi

You can use this tool to remove the Creative Cloud from your PC

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You will of course need to cancel your subscription via https://helpx.adobe.com/contact.html

Then just install CS6 from the disk you have and apply your serial key

Participant
September 17, 2019
Thank you
Participant
September 17, 2019

I appreciate the help