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ADOBE ESTA IMPEDINDO MEU ACESSO AOI SUPORTE -

Explorer ,
Mar 04, 2024 Mar 04, 2024

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Agora pela manha tentei entrar em contato com o suporte, porém e não sei por que quando tentoo entrar em contato com o suporte,  mesmo estando em minha conta da adobe, pois entrei aqui no forum, e entro no photoshop é requeria uma senha. Quando entro na adope sempre utilizo minha conta google e nunca precisei de outra senha para falar com o suporte. Tentei resetar a senha mas quando clico em resetar senha nada acontece.

Parece que a ADOBE esta colocando DIFICULDADE para entrarmos em contato com o suporte.

 

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Web , Windows

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correct answers 1 Correct answer

Community Expert , Mar 04, 2024 Mar 04, 2024

@Dunham13031955 

 

You didn't say how you tried to reach Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

Jane

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Adobe
Community Expert ,
Mar 04, 2024 Mar 04, 2024

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@Dunham13031955 

 

You didn't say how you tried to reach Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

Jane

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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@Dunham13031955 when you go to Adobe.com, log into your account with the same method you set up your Adobe ID with (Google) then go to the support chat.

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