Adobe has encountered an error...

Forum|Forum|4 years ago
June 30, 2021
2 replies
1905 views

I am yet another victim of the dreaded "Photoshop has encountered an error and needs to close" dialogue box. I can open all my other apps. It is just photoshop. I was using it just fine. Left, came back and it would no longer open. No updates, no changes to the computer. Illustrator still works. Raw still works. So I uninstalled, reinstalled, reverted to an older version, updated the cloud app, all the things. Nothing works. So do I cancel my subscription? This is a known problem. What's the deal? I have been a photoshop user since it was free with a scanner purchase. This is extremely frustrating.

This topic has been closed for replies.

Ged_Traynor

Community Expert

Can't help you with the crash log, but there's a few things I noticed

You only have 8GB of RAM, an Intel i3 processor @1.20GHz and an Intel(R) UHD Graphics with only 1GB of VRAM

See the Photoshop system requirements here

https://helpx.adobe.com/photoshop/system-requirements.html

Adobe recommends a CPU with 2.0GHz or faster, 16GB of RAM and 4GB of VRAM

You could try using the Adobe Cleaner Tool

Also try logging onto the PC with a different user account to see if it's an issue with your user profile

Also try updating the Intel GPU driver, driver date shows "driverDate="20200225"

MartiMcBAuthor

Participant

I have been using it on this laptop for over a year with no issues? Why suddenly today? I am not making animations, just tweaking photos while traveling.

I also don't have another user account? Not sure what that's about. I only have the one account.

I appreciate your tips and I will certainly try the driver update.

It is just weird that it suddenly came out of nowhere.

Ged_Traynor

Community Expert

To create another Windows logon account take a look here

https://www.howtogeek.com/226540/how-to-create-a-new-local-user-account-in-windows-10/

As for the "Why suddenly today?" that's a question I can't answer I'm afraid

MartiMcBAuthor

Participant

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="30" hour="11" minute="29" second="56" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="099e1899-8e1f-4d81-823a-1605e12357e7"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7881" machine="Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz" model="Intel64 Family 6 Model 126 Stepping 5" cpuCount="4" cpuType="8664" cpuFreq="1190 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1366 x 768 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_8A56&SUBSYS_86C9103C&REV_07\3&11583659&2&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF6ECB671E0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF6ECB671E0" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="1" address="0x00007FF6EB178FD8" symbolname="ART::AssetType::operator!="/>
<stackStatement index="2" address="0x00007FF6EB17B352" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x00007FF6EB17BC87" symbolname="ART::AssetType::operator!="/>
<stackStatement index="4" address="0x00007FF6EB17B4B3" symbolname="ART::AssetType::operator!="/>
<stackStatement index="5" address="0x00007FF6EB1D4522" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x00007FF6EADB3EC7" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="7" address="0x00007FF6EADB2B72" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="8" address="0x00007FF6EAA1DE4D" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="9" address="0x00007FF6EAA3802B" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="10" address="0x00007FF6EA7B0A0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="11" address="0x00007FF6EA9FC282" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="12" address="0x00007FF945AC7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="13" address="0x00007FF946862651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000022C0B4FBA00"/>
<register name="RBX" value="0x0000022C11C8DCF0"/>
<register name="RCX" value="0x0000000000000010"/>
<register name="RDX" value="0x0000022C11C8DCF0"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x0000000000000010"/>
<register name="RSP" value="0x0000009E9D2FE5C0"/>
<register name="RBP" value="0x0000009E9D2FEB20"/>
<register name="RIP" value="0x00007FF6ECB671E0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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