Participant

Answered

Adobe Media Encoder is grayed out in Photoshop CC

Forum|Forum|10 years ago
February 27, 2016
4 replies
37335 views

So I've been trying to render a animation but I can't do that because Adobe Media Encoder is grayed out in the render video setting. This means I can't export it as a video file.

Is there a solution for this?

Thanks so much!

This topic has been closed for replies.

Correct answer freddy5C17

This is the solution that I find works for me on an M1 Mac.. You need to force Photoshop to open in Rosetta:

In your Finder (the Desktop), go into the Applications folder and select the Photoshop application.
Choose File > Get Info.
Check on Open using Rosetta.

Hope this helps!

F

freddy5C17Correct answer

Participant

This is the solution that I find works for me on an M1 Mac.. You need to force Photoshop to open in Rosetta:

In your Finder (the Desktop), go into the Applications folder and select the Photoshop application.
Choose File > Get Info.
Check on Open using Rosetta.

Hope this helps!

L

lmondragon2

Participant

Thank you!! This worked for me 🙂

M

michelleb3902290

Participant

Hi there! I had the same problem and it was solved by doing the following:

Make sure that you are in the Motion Workspace (Window>Workspace>Motion)

Then make sure that you're frame animation is actually a frame animation. I had imported a Gif file, and had all the layers, but the frames weren't there. So I had to re-create the frames for the animation. After that, I was able to export to video using Media Encoder, no problems. I hope this works for you. Good luck!

G

Greg_L16834411

Known Participant

I have had the same issue, this solved the problem for me. Thanks so much. So simple

H

heathy47491517

Participant

Use adobe batch to rename the files, i had the same problem where the naming convention on the files had gone awry. Select all the files within adobe bridge, right click and then batch rename. I just renamed with default settings and now it is no longer greyed out.

JJMack

Community Expert

Ther should be an "Adobe Media Encoder" folder in each of your Photoshop installs for CS6, CC, CC 2014 and CC 2015. I see 6 folders on my machine and I can export.render video and use Adobe Media Encoder.

JJMack

M

MissM2

Known Participant

Hi JJMack - *I reset my preferences per your suggestion in this thread, but it did not change the availability of this feature:

I am having the same problem. Adobe Media Encoder is grayed out in the dialogue box, but I have and Adobe Media Encoder folder within the PS CC Presets / Video folder for DPX, H264, and QuickTime. I'm not sure why it's not available since the requisite files were installed with CC?

JJMack

Community Expert

Thank you, gener7 and JJMack. I had just uploaded images to make an animated gif (using frame animation) and went to export, Render Video and the Media Encoder was grayed out, and none of the video options were in the file type.

System info:

Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833 x64

Operating System: Mac OS 10.11.5

System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 2700 MHz

Built-in memory: 8192 MB

Free memory: 4650 MB

Memory available to Photoshop: 6878 MB

Memory used by Photoshop: 70 %

Alias Layers: ^0

Modifier Palette: Disabled.

Design Space: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

The GPU Sniffer crashed on 12/23/15 at 1:44:23 PM

Display: 1

Main Display

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1536

glgpu[0].GLName="Intel Iris Pro OpenGL Engine"

glgpu[0].GLVendor="Intel Inc."

glgpu[0].GLVendorID=32902

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel Iris Pro OpenGL Engine"

glgpu[0].GLRendererID=16925954

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Apr 26 2016 00:05:53)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Iris Pro"

clgpu[0].CLVendor="Intel"

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(Apr 26 2016 00:33:17)"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=4.64023e+10

License Type: Subscription

Serial number:

GUIDBucket:

bucket: 79

test: Butler

Application folder: /Applications/Adobe Photoshop CC 2015.5/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 930.7G, 815.2G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/Plug-Ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2015.5/Plug-ins/

Installed components:

AdbePM.framework AdbePM 2.5.00.37723 1.573920

adobe_caps.framework adobe_caps 10.0.0.5 1.584361

AdobeACE.framework AdobeACE 2.20.02.36408 79.573668

AdobeAGM.framework AdobeAGM 4.30.60.36408 79.573668

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

AdobeBIB.framework AdobeBIB 1.2.03.36408 79.573668

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.573668

AdobeCoolType.framework AdobeCoolType 5.15.00.36408 79.573668

AdobeCrashReporter.framework AdobeCrashReporter 7.3.2

AdobeExtendScript.framework AdobeExtendScript 4.5.6.4 80.1060872

AdobeJP2K.framework AdobeJP2K 1.2.2.36027 79.261706

AdobeLinguistic.framework 21429

AdobeMPS.framework AdobeMPS 5.8.1.36043 79.571748

AdobeOwl.framework AdobeOwl 5.2.11

AdobePDFL.framework AdobePDFL 15.0.0.36274 79.182661

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.3.1.128.44549

AdobeScCore.framework AdobeScCore 4.5.6.4 80.1060872

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.36043 79.571757

AdobeSVGRE.framework AdobeSVGRE 6.0 79.571757

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 79.159284 79.159284

AdobeXMPFiles.framework AdobeXMPFiles 79.159284 79.159284

AdobeXMPScript.framework AdobeXMPScript 79.159284 79.159284

ahclient.framework ahclient 2.0.0.1

AIDE.framework AIDE 1.5.0.36070 79.571906

aif.framework aif 6.0.00.1 1.

amtlib.framework amtlib 10.0.0.3

boost_date_time.framework boost_date_time 10.0.0.0

boost_filesystem.framework boost_filesystem 10.0.0.0

boost_signals.framework boost_signals 10.0.0.0

boost_system.framework boost_system 10.0.0.0

boost_threads.framework boost_threads 10.0.0.0

Cg.framework NVIDIA Cg

CIT.framework

CITThreading.framework

dvaaudiodevice.framework dvaaudiodevice 10.0.0.0

dvacore.framework dvacore 10.0.0.0

dvamarshal.framework dvamarshal 10.0.0.0

dvamediatypes.framework dvamediatypes 10.0.0.0

dvametadata.framework dvametadata 10.0.0.0

dvametadataapi.framework dvametadataapi 10.0.0.0

dvametadataUI.framework dvametadataUI 10.0.0.0

dvaplayer.framework dvaplayer 10.0.0.0

dvatransport.framework dvatransport 10.0.0.0

dvaui.framework dvaui 10.0.0.0

dvaunittesting.framework dvaunittesting 10.0.0.0

dynamiclink.framework dynamiclink 10.0.0.0

ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"

ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"

ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"

LogSession.framework LogSession 7.3.1.128.44549

manta.framework manta 2.0.00.1 1.

mediacoreif.framework mediacoreif 10.0.0.0

PlugPlugExternalObject.framework 7.0.0.50

PlugPlugOwl.framework PlugPlugOwl 7.0.0.50

UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1"

WRServices.framework WRServices 12.0.0 12.0.0.1000

Required plug-ins:

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_2_0_903/index.html”

Device Preview 1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.preview20155/PSPanel/panel.html”

Start 1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_2_0_903/index.html”

com.adobe.preview.loader 1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.preview20155/PSLoader/loader.html”

SymmetryShop 4.18.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.Artlandia.SymmetryShop/index.html”

Installed TWAIN devices: NONE

You are running a 64bit version of Photoshop. I see many of the dynamicLinkMediaServer components loaded in your system info.

However, your list of Installed components and list of required plug-in are shorter than mine. None failed to load but some may be missing. I do no know your on a Mac and I'm on a PC. You may want to try resetting all tool and preferences and reinstall CC 2015.5 on top of itself. You can download the offline installer.here

Keep Adobe Photoshop up to date

All versions of Adobe Photoshop have bugs. You choose the use the version the works best. Currently I use CC 2014.

JJMack

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