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Adobe Media Encoder is grayed out in Photoshop CC

New Here ,
Feb 27, 2016 Feb 27, 2016

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So I've been trying to render a animation but I can't do that because Adobe Media Encoder is grayed out in the render video setting. This means I can't export it as a video file.

Is there a solution for this?

Thanks so much!

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Adobe Community Professional ,
Feb 27, 2016 Feb 27, 2016

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Ther should be an "Adobe Media Encoder" folder in each of your Photoshop installs for CS6, CC, CC 2014 and CC 2015.  I see 6 folders on my  machine and I can export.render video and use Adobe Media Encoder.

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JJMack

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New Here ,
Feb 27, 2016 Feb 27, 2016

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I don't see those folders anywhere

If that's what I'm missing how can I get it back?

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Adobe Community Professional ,
Feb 27, 2016 Feb 27, 2016

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Adobe Media Encoder is a separate app from Adobe, it's not free unless you have the full CC package and not just the Photography Plan which only entitles you to Photoshop and Lightroom.

Free Media Encoder CC | Download free Adobe Media Encoder CC trial

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New Here ,
Feb 27, 2016 Feb 27, 2016

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Yes I know that. But, i have been able to render it before but just today I wasn't able to

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Adobe Community Professional ,
Feb 27, 2016 Feb 27, 2016

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If you have the AME trial, it would expire after 30 days.

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New Here ,
Feb 27, 2016 Feb 27, 2016

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i know, but I haven't downloaded AME before.

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Adobe Community Professional ,
Feb 27, 2016 Feb 27, 2016

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I think it's best you check with the AME forums. It isn't a standard install for Photoshop CC.

Adobe Media Encoder (AME)

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Adobe Community Professional ,
Feb 27, 2016 Feb 27, 2016

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XinYilx wrote:

Yes I know that. But, i have been able to render it before but just today I wasn't able to

A Subset od Adobe Media Encoder is install with Photoshop. Yoy do not need to install the Adobe Media Encoder Product. If you use to be able to render video and export using the Adobe Media Encoder option. Try Resetting your Photoshop Preferences

JJMack

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New Here ,
Feb 27, 2016 Feb 27, 2016

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wait. no. I found it

but i'm still unable to render it

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Participant ,
Jul 10, 2016 Jul 10, 2016

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Hi JJMack​ - *I reset my preferences per your suggestion in this thread, but it did not change the availability of this feature:

I am having the same problem. Adobe Media Encoder is grayed out in the dialogue box, but I have and Adobe Media Encoder folder within the PS CC Presets / Video folder for DPX, H264, and QuickTime. I'm not sure why it's not available since the requisite files were installed with CC?

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Adobe Community Professional ,
Jul 10, 2016 Jul 10, 2016

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The Adobe Media Encoder folder in the Presets folder contains just the presets for the media encoder.  You need to make sure the the media encoder is installing.  I do I also uninstalled Apple QuickTime from my windows machine. Though I have the Adobe Presets for QuickTime  I do not even have a QuickTime encoding option in render video.  I see a DynamicLinkMediaServer folder in Photoshop and in Photoshop System Info  installed components so of the dll in that DynamicLinkMediaServer tree are installed. Other File names in the tree look like they encoders for mpeg4 and QuickTime etc.

Capture.jpg

Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 12

Logical processor count: 24

Processor speed: 1995 MHz

Built-in memory: 40886 MB

Free memory: 33743 MB

Memory available to Photoshop: 36982 MB

Memory used by Photoshop: 60 %

Alias Layers: ^0

Modifier Palette: Enabled.

Design Space: Disabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

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Font Preview: Medium

TextComposer: Latin

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Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=-1360, bottom=768, right=0

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Display Bounds: top=0, left=1920, bottom=1440, right=4080

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OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

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OpenGL Allow Advanced Mode: True.

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glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

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License Type: Subscription

Serial number: 90970090970448917498

GUIDBucket:

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Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\

Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

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  C:\, 224.2G, 121.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

Installed components:

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   ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668

   AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920

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   dvaplayer.dll   photoshopdva   10.0.0  

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   dvaunittesting.dll   photoshopdva   10.0.0  

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   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

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   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.1  

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   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

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   MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.0  

   Plugin.dll   Adobe Photoshop CC 2015.5   17.0.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50  

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   PSViews.dll   Adobe Photoshop CC 2015.5   17.0.0  

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   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

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   VulcanMessage5.dll   Vulcan Message Library   5.3.0.13  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Accented Edges 17.0.0 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 17.0.0 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 17.0.0 - from the file “Filter Gallery.8bf”

   Average 17.0.0 (2015.5.0 x001 x003) - from the file “Average.8bf”

   Bas Relief 17.0.0 - from the file “Filter Gallery.8bf”

   BMP 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 9.6 - from the file “Camera Raw.8bi”

   Camera Raw Filter 9.6 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 17.0.0 - from the file “Filter Gallery.8bf”

   Charcoal 17.0.0 - from the file “Filter Gallery.8bf”

   Chrome 17.0.0 - from the file “Filter Gallery.8bf”

   Cineon 17.0.0 (2015.5.0 x001 x003) - from the file “Cineon.8bi”

   Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds.8bf”

   Collada 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Color Halftone 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 17.0.0 - from the file “Filter Gallery.8bf”

   CompuServe GIF 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 17.0.0 - from the file “Filter Gallery.8bf”

   Craquelure 17.0.0 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 17.0.0 (2015.5.0 x001 x003) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 17.0.0 - from the file “Filter Gallery.8bf”

   Crystallize 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Cutout 17.0.0 - from the file “Filter Gallery.8bf”

   Dark Strokes 17.0.0 - from the file “Filter Gallery.8bf”

   De-Interlace 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Dicom 17.0.0 - from the file “Dicom.8bi”

   Difference Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds.8bf”

   Diffuse Glow 17.0.0 - from the file “Filter Gallery.8bf”

   Displace 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 17.0.0 - from the file “Filter Gallery.8bf”

   Eazel Acquire 17.0.0 (2015.5.0 x001 x003) - from the file “EazelAcquire.8ba”

   Entropy 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

   Extrude 17.0.0 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “FastCore.8bx”

   Fibers 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Film Grain 17.0.0 - from the file “Filter Gallery.8bf”

   Filter Gallery 17.0.0 - from the file “Filter Gallery.8bf”

   Flash 3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Fresco 17.0.0 - from the file “Filter Gallery.8bf”

   Glass 17.0.0 - from the file “Filter Gallery.8bf”

   Glowing Edges 17.0.0 - from the file “Filter Gallery.8bf”

   Google Earth 4 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Grain 17.0.0 - from the file “Filter Gallery.8bf”

   Graphic Pen 17.0.0 - from the file “Filter Gallery.8bf”

   Halftone Pattern 17.0.0 - from the file “Filter Gallery.8bf”

   HDRMergeUI 17.0.0 - from the file “HDRMergeUI.8bf”

   HSB/HSL 17.0.0 - from the file “Standard MultiPlugin.8bf”

   IFF Format 17.0.0 - from the file “Standard MultiPlugin.8bf”

   IGES 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Ink Outlines 17.0.0 - from the file “Filter Gallery.8bf”

   JPEG 2000 17.0.0 - from the file “JPEG2000.8bi”

   Kurtosis 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Lens Blur 17.0.0 - from the file “Lens Blur.8bf”

   Lens Correction 17.0.0 - from the file “Lens Correction.8bf”

   Lens Flare 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Liquify 17.0.0 - from the file “Liquify.8bf”

   Matlab Operation 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort.8bf”

   Maximum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Mean 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Measurement Core 17.0.0 (2015.5.0 x001 x003) - from the file “MeasurementCore.8me”

   Median 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Mezzotint 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Minimum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   MMXCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “MMXCore.8bx”

   Mosaic Tiles 17.0.0 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 17.0.0 (2015.5.0 x001 x003) - from the file “MultiProcessor Support.8bx”

   Neon Glow 17.0.0 - from the file “Filter Gallery.8bf”

   Note Paper 17.0.0 - from the file “Filter Gallery.8bf”

   NTSC Colors 17.0.0 (2015.5.0 x001 x003) - from the file “NTSC Colors.8bf”

   Ocean Ripple 17.0.0 - from the file “Filter Gallery.8bf”

   OpenEXR 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 17.0.0 - from the file “Filter Gallery.8bf”

   Palette Knife 17.0.0 - from the file “Filter Gallery.8bf”

   Patchwork 17.0.0 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 17.0.0 - from the file “Standard MultiPlugin.8bf”

   PCX 17.0.0 (2015.5.0 x001 x003) - from the file “PCX.8bi”

   Photocopy 17.0.0 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 17.0.0 (2015.5.0 x001 x003) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 14.0 - from the file “PSDX.8bi”

   Picture Package Filter 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort.8bf”

   Pinch 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Pixar 17.0.0 (2015.5.0 x001 x003) - from the file “Pixar.8bi”

   Plaster 17.0.0 - from the file “Filter Gallery.8bf”

   Plastic Wrap 17.0.0 - from the file “Filter Gallery.8bf”

   PLY 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   PNG 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Pointillize 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 17.0.0 (2015.5.0 x001 x003) - from the file “PBM.8bi”

   Poster Edges 17.0.0 - from the file “Filter Gallery.8bf”

   PRC 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Radial Blur 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Radiance 17.0.0 (2015.5.0 x001 x003) - from the file “Radiance.8bi”

   Range 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

   Reticulation 17.0.0 - from the file “Filter Gallery.8bf”

   Ripple 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 17.0.0 - from the file “Filter Gallery.8bf”

   Save for Web 17.0.0 - from the file “Save for Web.8be”

   ScriptingSupport 17.0.0 - from the file “ScriptingSupport.8li”

   Shake Reduction 17.0.0 - from the file “Shake Reduction.8bf”

   Shear 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Skewness 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Smart Blur 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 17.0.0 - from the file “Filter Gallery.8bf”

   Solarize 17.0.0 (2015.5.0 x001 x003) - from the file “Solarize.8bf”

   Spaces 17.0.0 - from the file “Spaces.8li”

   Spatter 17.0.0 - from the file “Filter Gallery.8bf”

   Spherize 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Sponge 17.0.0 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 17.0.0 - from the file “Filter Gallery.8bf”

   Stained Glass 17.0.0 - from the file “Filter Gallery.8bf”

   Stamp 17.0.0 - from the file “Filter Gallery.8bf”

   Standard Deviation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   STL 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Sumi-e 17.0.0 - from the file “Filter Gallery.8bf”

   Summation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Targa 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Texturizer 17.0.0 - from the file “Filter Gallery.8bf”

   Tiles 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 17.0.0 - from the file “Filter Gallery.8bf”

   Twirl 17.0.0 - from the file “Standard MultiPlugin.8bf”

   U3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Underpainting 17.0.0 - from the file “Filter Gallery.8bf”

   Vanishing Point 17.0.0 - from the file “VanishingPoint.8bf”

   Variance 17.0.0 (2015.5.0 x001 x003) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   Water Paper 17.0.0 - from the file “Filter Gallery.8bf”

   Watercolor 17.0.0 - from the file “Filter Gallery.8bf”

   Wave 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 17.0.0 (2015.5.0 x001 x003) - from the file “U3D.8bi”

   WIA Support 17.0.0 (2015.5.0 x001 x003) - from the file “WIASupport.8li”

   Wind 17.0.0 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 17.0.0 (2015.5.0 x001 x003) - from the file “WBMP.8bi”

   ZigZag 17.0.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”

   BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”

   Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”

   CUR (Windows Cursor) NO VERSION - from the file “C:\Photoshop64 Plug-Ins\icon format\ICOFormat64.8bi”

   Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”

   Face Control II 2.00 - from the file “C:\Photoshop64 Plug-Ins\Redfield\FaceControl(X64).8bf”

   Fine Touch 3.25 - from the file “C:\Photoshop64 Plug-Ins\Redfield\FineTouch(X64).8bf”

   FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”

   GREYCstoration NO VERSION - from the file “C:\Photoshop64 Plug-Ins\GreycShop_x64_LAA_2013-08-04\Greyc-x64.8bf”

   HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

   HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”

   ICO (Windows Icon) NO VERSION - from the file “C:\Photoshop64 Plug-Ins\icon format\ICOFormat64.8bi”

   Import from FastPictureViewer Codec Pack 3.8.0.96 - from the file “C:\Photoshop64 Plug-Ins\FastPictureViewerCodecPack\FastPictureViewerCodecPack.PhotoshopImport64.8ba”

   JPEG XR 1, 1, 0, 0 - from the file “C:\Photoshop64 Plug-Ins\Microsoft\JPEGXR_x64.8bi”

   Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

   Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Google\Selective Tool\SelectivePalette.8li”

   Reduce Noise 7.0.0.0 - from the file “C:\Photoshop64 Plug-Ins\NeatImage\NeatImage.8bf”

   ScriptListener 13.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\ScriptListener.8li”

   ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”

   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”

   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”

   Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”

   SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”

   SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”

   StarFilter Pro 3 3.0.5.1 - from the file “C:\Photoshop64 Plug-Ins\ProDigitalSoftware\StarFilterPro3X64.8bf”

   StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”

   SuperPNG 2.0 - from the file “C:\Photoshop64 Plug-Ins\SuperPNG\SuperPNG.8bi”

   Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”

   com.adobe.inapp.purchase  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

   Libraries  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

   Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\KulerPanelHTMLBundle\index.html”

   Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”

   com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”

   Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

JJMack

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Participant ,
Jul 10, 2016 Jul 10, 2016

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Thank you, JJMack​. I have a DynamicLinkMediaServer folder in my Documents/Adobe folder, but it contains one folder called 7.0 and it is empty. I discovered since my original reply that one of the requirements for the media encoder to work is 64-bit support and I have 32 bit color on this iMac (I am not savvy about what I just wrote, so I hope that my understanding is correct.) If that's the case, I have to say that since CC came out, I have had numerous issues with this computer--and as far as I know, they've mostly been graphics card related. One step closer to a Windows gaming system.

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Adobe Community Professional ,
Jul 10, 2016 Jul 10, 2016

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If  your machine does not meet the requirements your only solution is a new machine.  I thought all Mac were Intel 64 bit machines these days.  I have not used a Mac since OS9.  OS9 and OS7 were Apples OS before Steve switch Apple to a Unix based OS.  He has used it in his Nextstep  company and  knew is was better than anything Apple had. So he killed two birds in his next single step when Apple got him back. The he killed the IBM powerPC and killed Apple's OS.

Hey you can buy a Mac and install Windows on it....  I'm 75 games on a slow machine have no problem beating me up. I'm sure any game I install on my Dell workstation would beat me up badly.

JJMack

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Jul 10, 2016 Jul 10, 2016

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You are using 32 bit to refer to the color display. Is there a difference between 16-bit, 24-bit, and 32-bit color?

JJ is talking about Mac Intel CPU processor. a 32 bit CPU can only address a max of 4 GB of system ram, 64 much more than 4 GB.

How to tell if your Intel-based Mac has a 32-bit or 64-bit processor - Apple Support  Macs after 2008 has 64 bit in general.

That's why you should go into File > System Info in Photoshop, click on the Copy button and then Cmd-v (paste) into the forum reply field  so JJ can see what you really have.

Gene

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Jul 10, 2016 Jul 10, 2016

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Yes when you do not know something post your system info as the useage guide stated

Supply pertinent information for quicker answers

  • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; amount of RAM; etc.

Photoshop's System Info provides Computer hardware, such as CPU; GPU; amount of RAM; etc. and more

JJMack

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Jul 10, 2016 Jul 10, 2016

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Thank you, gener7​ and JJMack​. I had just uploaded images to make an animated gif (using frame animation) and went to export, Render Video and the Media Encoder was grayed out, and none of the video options were in the file type.

Screen Shot 2016-07-10 at 5.19.13 PM.pngScreen Shot 2016-07-10 at 5.19.33 PM.png

System info:

Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64

Operating System: Mac OS 10.11.5

System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 2700 MHz

Built-in memory: 8192 MB

Free memory: 4650 MB

Memory available to Photoshop: 6878 MB

Memory used by Photoshop: 70 %

Alias Layers: ^0

Modifier Palette: Disabled.

Design Space: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

The GPU Sniffer crashed on 12/23/15 at 1:44:23 PM

Display: 1

Main Display

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1536

glgpu[0].GLName="Intel Iris Pro OpenGL Engine"

glgpu[0].GLVendor="Intel Inc."

glgpu[0].GLVendorID=32902

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel Iris Pro OpenGL Engine"

glgpu[0].GLRendererID=16925954

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Apr 26 2016 00:05:53)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Iris Pro"

clgpu[0].CLVendor="Intel"

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(Apr 26 2016 00:33:17)"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=4.64023e+10

License Type: Subscription

Serial number:

GUIDBucket:

  bucket: 79

  test: Butler

Application folder: /Applications/Adobe Photoshop CC 2015.5/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 930.7G, 815.2G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/Plug-Ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2015.5/Plug-ins/

Installed components:

   AdbePM.framework   AdbePM   2.5.00.37723   1.573920

   adobe_caps.framework   adobe_caps   10.0.0.5   1.584361

   AdobeACE.framework   AdobeACE   2.20.02.36408   79.573668

   AdobeAGM.framework   AdobeAGM   4.30.60.36408   79.573668

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390

   AdobeBIB.framework   AdobeBIB   1.2.03.36408   79.573668

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.573668

   AdobeCoolType.framework   AdobeCoolType   5.15.00.36408   79.573668

   AdobeCrashReporter.framework   AdobeCrashReporter   7.3.2  

   AdobeExtendScript.framework   AdobeExtendScript   4.5.6.4   80.1060872

   AdobeJP2K.framework   AdobeJP2K   1.2.2.36027   79.261706

   AdobeLinguistic.framework      21429  

   AdobeMPS.framework   AdobeMPS   5.8.1.36043   79.571748

   AdobeOwl.framework   AdobeOwl   5.2.11  

   AdobePDFL.framework   AdobePDFL   15.0.0.36274   79.182661

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   7.3.1.128.44549  

   AdobeScCore.framework   AdobeScCore   4.5.6.4   80.1060872

   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.36043   79.571757

   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.571757

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeXMP.framework   AdobeXMPCore   79.159284   79.159284

   AdobeXMPFiles.framework   AdobeXMPFiles   79.159284   79.159284

   AdobeXMPScript.framework   AdobeXMPScript   79.159284   79.159284

   ahclient.framework   ahclient   2.0.0.1  

   AIDE.framework   AIDE   1.5.0.36070   79.571906

   aif.framework   aif   6.0.00.1   1.

   amtlib.framework   amtlib   10.0.0.3  

   boost_date_time.framework   boost_date_time   10.0.0.0  

   boost_filesystem.framework   boost_filesystem   10.0.0.0  

   boost_signals.framework   boost_signals   10.0.0.0  

   boost_system.framework   boost_system   10.0.0.0  

   boost_threads.framework   boost_threads   10.0.0.0  

   Cg.framework   NVIDIA Cg     

   CIT.framework        

   CITThreading.framework        

   dvaaudiodevice.framework   dvaaudiodevice   10.0.0.0  

   dvacore.framework   dvacore   10.0.0.0  

   dvamarshal.framework   dvamarshal   10.0.0.0  

   dvamediatypes.framework   dvamediatypes   10.0.0.0  

   dvametadata.framework   dvametadata   10.0.0.0  

   dvametadataapi.framework   dvametadataapi   10.0.0.0  

   dvametadataUI.framework   dvametadataUI   10.0.0.0  

   dvaplayer.framework   dvaplayer   10.0.0.0  

   dvatransport.framework   dvatransport   10.0.0.0  

   dvaui.framework   dvaui   10.0.0.0  

   dvaunittesting.framework   dvaunittesting   10.0.0.0  

   dynamiclink.framework   dynamiclink   10.0.0.0  

   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"

   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"

   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"

   LogSession.framework   LogSession   7.3.1.128.44549  

   manta.framework   manta   2.0.00.1   1.

   mediacoreif.framework   mediacoreif   10.0.0.0  

   PlugPlugExternalObject.framework      7.0.0.50  

   PlugPlugOwl.framework   PlugPlugOwl   7.0.0.50  

   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"

   WRServices.framework   WRServices   12.0.0   12.0.0.1000

Required plug-ins:

   3D Studio 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Accented Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 17.0.0, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 9.6 (625), Copyright © 2016 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 9.6 (625), Copyright © 2016 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 17.0.0  ©2002-2016 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 17.0.0  Copyright © 2003-2016 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dicom 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “dicom.plugin”

   Difference Clouds 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 17.0.0  Copyright © 2007-2016 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Entropy 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Export Color Lookup Tables 17.0.0  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

   Extrude 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 17.0.0  ©1990-2016 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Flash 3D 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Fresco 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Grain 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   HSB/HSL 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   IFF Format 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   IGES 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Ink Outlines 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 17.0.0  Copyright © 2001-2016 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Kurtosis 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Lens Blur 17.0.0, Copyright © 2002-2016 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 17.0.0, Copyright © 2002-2016 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 17.0.0, Copyright © 2001-2016 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Maximum 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mean 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Measurement Core 17.0.0  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Median 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mezzotint 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Minimum 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   MMXCore Routines 17.0.0  ©1990-2016 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 17.0.0  Copyright © 1990-2016 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   OpenEXR 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Photoshop Touch Copyright ©2013-2016 Adobe Systems Incorporated - from the file “PSDX.plugin”

   Picture Package Filter 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PLY 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   PNG 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PRC 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Radial Blur 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 17.0.0  ©2003-2016 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Range 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Render Color Lookup Grid 17.0.0  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

   Reticulation 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 17.0.0, Copyright © 1999-2016 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 17.0.0, Copyright © 2016 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shake Reduction 17.0.0, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

   Shear 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Skewness 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Smart Blur 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 17.0.0  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spaces 17.0.0, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”

   Spatter 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Standard Deviation 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   STL 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Sumi-e 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Summation 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Targa 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   U3D 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Underpainting 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Variance 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

   Virtual Reality Modeling Language | VRML 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Water Paper 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

   Wind 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_2_0_903/index.html”

   Device Preview  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.preview20155/PSPanel/panel.html”

   Start  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_2_0_903/index.html”

   com.adobe.preview.loader  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.preview20155/PSLoader/loader.html”

   SymmetryShop  4.18.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.Artlandia.SymmetryShop/index.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Jul 10, 2016 Jul 10, 2016

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You are running a 64bit version of  Photoshop.  I see many of the dynamicLinkMediaServer components loaded in your system info.

However, your list of Installed components and list of required plug-in  are shorter than mine.  None failed to load but some may be missing. I do no know your on a Mac and I'm on a PC.  You may want to try resetting all tool and preferences and reinstall CC 2015.5 on top of itself. You can download the offline installer.here

Keep Adobe Photoshop up to date

All versions of Adobe Photoshop have bugs.  You choose the use the version the works best. Currently I use CC 2014.

JJMack

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New Here ,
Sep 19, 2018 Sep 19, 2018

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Use adobe batch to rename the files, i had the same problem where the naming convention on the files had gone awry.  Select all the files within adobe bridge, right click and then batch rename. I just renamed with default settings and now it is no longer greyed out.

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New Here ,
Nov 16, 2018 Nov 16, 2018

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Hi there! I had the same problem and it was solved by doing the following:

Make sure that you are in the Motion Workspace (Window>Workspace>Motion)

Then make sure that you're frame animation is actually a frame animation. I had imported a Gif file, and had all the layers, but the frames weren't there. So I had to re-create the frames for the animation. After that, I was able to export to video using Media Encoder, no problems. I hope this works for you. Good luck!

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Explorer ,
Jan 21, 2021 Jan 21, 2021

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I have had the same issue, this solved the problem for me. Thanks so much. So simple

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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This is the solution that I find works for me. You need to force Photoshop to open in Rosetta:

  1. In your Finder (the Desktop), go into the Applications folder and select the Photoshop application.
  2. Choose File > Get Info.
  3. Check on Open using Rosetta.

    Hope this helps!

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Community Beginner ,
Sep 12, 2021 Sep 12, 2021

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Thank you!! This worked for me 🙂

 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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This worked for me on MacBook M1. Much appreciated, thanks.

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