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Known Participant
October 10, 2018
Answered

Adobe Media Encoder is greyed out in Photoshop CC

  • October 10, 2018
  • 5 replies
  • 26465 views

So I've been trying to render a animation but I can't do that because Adobe Media Encoder is greyed out in the render video setting. This means I can't export it as a video file. I've tried reinstalling photoshop and removing preferences but neither worked. I've attached a screenshot.

Is there a solution for this?

Thanks so much!

    Correct answer xiuland

    Hi! I have the same problem.. It wasn't like this before..

    and I createda a timeline like i allways did but when i want to export to video "adobe media encoder" is greyed out too..

    I also downloaded and installed the program (which I didn't need before..)

    could you solve it ???

    Thanks!

    5 replies

    Participating Frequently
    September 13, 2021

    I'm on windows 10, Photoshop version 22.5 and have the media encoder option greyed out. 

     

    This is my first time attempting to create a timelapse video.

     

    Thanks,

    Patrick

    Participating Frequently
    September 13, 2021

    Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de x64
    Number of Launches: 85
    Operating System: Windows 10 64-bit
    Version: 10 or greater 10.0.19041.1202
    System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
    Physical processor count: 6
    Logical processor count: 12
    Processor speed: 3506 MHz
    Built-in memory: 65436 MB
    Free memory: 41967 MB
    Memory available to Photoshop: 51325 MB
    Memory used by Photoshop: 70 %
    SAM SDK Version: 2.0.0-main.779
    ACP.local Status:
    - SDK Version: 1.48.0
    - Core Sync Status: Reachable and compatible
    - Core Sync Running: 4.19.0.12
    - Min Core Sync Required: 4.3.28.24
    Live Edit Client SDK Version: 3.82.01
    Manta Canvas: Enabled.
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    Modifier Palette: Enabled.
    Highbeam: Enabled.
    Image tile size: 1028K
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    Font Preview: Medium
    TextComposer: Latin
    ======= GPU
    Native API stable: True
    OpenGL API stable: True
    OpenCL API stable: True
    GPUDeny: 0
    GPUForce: 0
    useGPU: 1
    useOpenCL: 0
    isGPUCapable: 1
    GPUName: NVIDIA GeForce GTX 960
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    GPU accessible RAM: 2,105 MB
    Required GPU accessible RAM: 1,500 MB
    UseGraphicsProcessorChecked: 1
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    Display: 1
    Display Bounds: top=0, left=0, bottom=1440, right=2560
    Display: 2
    Display Bounds: top=0, left=2560, bottom=1440, right=5120
    ------- Sniffer output
    [0 ms]
    Launch GPUSnifferThread

    [20 ms]
    Start RunAllAPIs

    [20 ms]
    "C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64

    [19033 ms]
    *** RunAllAPIs timeout

    [19033 ms]
    Start native

    [19033 ms]
    "C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64 -native

    [38073 ms]
    *** native timeout

    [38073 ms]
    Start openGL

    [38074 ms]
    "C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64 -openGL

    [57093 ms]
    *** openGL timeout

    [57093 ms]
    Start openCL

    [57093 ms]
    "C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe" -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64 -openCL

    [72846 ms]
    Start sniffer 2021-09-10 11:41:38
    # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
    C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64 -native

    {30955 ms}
    Start platform native
    # displays: 2
    Display 0
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    Display 1
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    # devices: 2
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    GPU accessible RAM: 2,105 MB
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    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
    Driver date: 2021-07-12 000000.000000-000
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    Supports UMA: UNSUPPORTED
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    Device 1
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    GPU accessible RAM: 2,105 MB
    VRAM: 2,105 MB
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    API version: 12.0 (12.0)
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    Vendor name: NVIDIA
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
    Driver date: 2021-07-12 000000.000000-000
    Driver age: 2 months
    Driver version: 30.0.14.7141
    Supports UMA: UNSUPPORTED
    D3D-ID: 5121
    End platform native
    {71186 ms}

    Exit code kExitNormal
    End sniffer 2021-09-10 11:42:18
    [kStatusNormal, kExitNormal]

    [76276 ms]
    *** openCL timeout

    [82130 ms]
    Start sniffer 2021-09-10 11:41:59
    # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
    C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64 -openGL

    {52048 ms}
    Start platform OpenGL
    # displays: 2
    Display 0
    Display: \\.\DISPLAY2
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    Display 1
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    GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
    End platform OpenGL
    {80403 ms}

    Exit code kExitNormal
    End sniffer 2021-09-10 11:42:28
    [kStatusNormal, kExitNormal]

    [88567 ms]
    Start sniffer 2021-09-10 11:42:12
    # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
    C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64 -openCL

    {64993 ms}
    Start platform OpenCL
    # displays: 0

    # devices: 1
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    Vendor name: NVIDIA
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    Driver date: UNKNOWN
    Driver age: UNKNOWN
    Driver version: UNKNOWN
    Bandwidth: 80 GB / s
    Compute score: 1,046.23
    Device name string: NVIDIA GeForce GTX 960
    Device vendor string: NVIDIA Corporation
    Platform name string: NVIDIA CUDA
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    End platform OpenCL
    {87953 ms}

    Exit code kExitNormal
    End sniffer 2021-09-10 11:42:35
    [kStatusNormal, kExitNormal]

    [94467 ms]
    Start sniffer 2021-09-10 11:41:15
    # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
    C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -baseTimeMS=9963542 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64

    {8260 ms}
    Start platform native
    # displays: 2
    Display 0
    Display: \\.\DISPLAY2
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    Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
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    Potential dynamic range: (0 1)
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    Attached Device: (DeviceID name=NVIDIA GeForce GTX 960 index=0 preferred=1)

    Display 1
    Display: \\.\DISPLAY1
    Main: FALSE
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    Bounds: ((2,560 0) -> (4,608 1,152), w=2,048, h=1,152)
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    Attached Device: (DeviceID name=NVIDIA GeForce GTX 960 index=0 preferred=1)

    # devices: 2
    Device 0
    Name: NVIDIA GeForce GTX 960
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    Power Envelope: UNKNOWN
    Attachment: UNKNOWN
    # attached displays: 2
    \\.\DISPLAY2
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    GPU accessible RAM: 2,105 MB
    VRAM: 2,105 MB
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    Shared System RAM: 34,307 MB
    API version: 12.0 (12.0)
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    Vendor name: NVIDIA
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
    Driver date: 2021-07-12 000000.000000-000
    Driver age: 2 months
    Driver version: 30.0.14.7141
    Supports UMA: UNSUPPORTED
    D3D-ID: 5121

    Device 1
    Name: NVIDIA GeForce GTX 960
    Preferred: FALSE
    Power Envelope: UNKNOWN
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    # attached displays: 0
    GPU accessible RAM: 2,105 MB
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    API version: 12.0 (12.0)
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    Vendor name: NVIDIA
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
    Driver date: 2021-07-12 000000.000000-000
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    Driver version: 30.0.14.7141
    Supports UMA: UNSUPPORTED
    D3D-ID: 5121
    End platform native
    {43549 ms}

    {43549 ms}
    Start platform OpenGL
    # displays: 2
    Display 0
    Display: \\.\DISPLAY2
    Main: TRUE
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    Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
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    Display 1
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    # devices: 1
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    {77762 ms}

    {77762 ms}
    Start platform OpenCL
    # displays: 0

    # devices: 1
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    Driver date: UNKNOWN
    Driver age: UNKNOWN
    Driver version: UNKNOWN
    Bandwidth: 80 GB / s
    Compute score: 1,046.26
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    {92314 ms}

    Exit code kExitNormal
    End sniffer 2021-09-10 11:42:40
    [kStatusNormal, kExitNormal]

    [116557 ms]
    Start GetSnifferResult

    [116557 ms]
    Finish GetSnifferResult

    ------- Sniffer output
    ======= GPU
    License Type: Subscription
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    GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
    Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
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    Photoshop scratch has async I/O enabled
    Scratch volume(s):
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    D:\, 476.9G, 18.1G free
    J:\, 238.5G, 195.4G free
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    boost_program_options.dll photoshopdva 14.0.0
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    ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
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    Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
    mkl_avx2.dll Intel® Math Kernel Library 2020.0
    mkl_avx512.dll Intel® Math Kernel Library 2020.0
    mkl_core.dll Intel® Math Kernel Library 2020.0
    mkl_def.dll Intel® Math Kernel Library 2020.0
    mkl_mc3.dll Intel® Math Kernel Library 2020.0
    mkl_sequential.dll Intel® Math Kernel Library 2020.0
    mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
    mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
    mkl_vml_def.dll Intel® Math Kernel Library 2020.0
    mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
    MPS.dll MPS 2021/07/14-21:33:56 79.758df52 79.758df52
    onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
    opencv_world452.dll OpenCV library 4.5.2
    Plugin.dll Adobe Photoshop 2021 22.5
    PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
    PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
    PSCloud.dll 1.0.0.1
    PSRes.dll Adobe Photoshop 2021 22.5
    PSViews.dll Adobe Photoshop 2021 22.5
    ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
    SVGRE.dll SVGRE 79.6635b01 79.6635b01
    svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
    tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
    tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
    TfKernel.dll Kernel Geom 9.3.0.113
    TFUGEOM.dll Adobe, UGeom© 9.3.0.113
    utest.dll photoshopdva 14.0.0
    VulcanControl.dll Vulcan Application Control Library 6.6.0.000
    VulcanMessage5.dll Vulcan Message Library 6.6.0.000
    WinRTSupport.dll Adobe Photoshop Windows RT Support 22.4.0.0
    WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
    wu3d.dll U3D Writer 9.3.0.113
    Unified Extensibility Platform uxp-5.2.0-7-75a0f37


    Required plugins:

    Accented Edges 22.5 - from the file “Filter Gallery.8bf”
    Adaptive Wide Angle 22.5 - from the file “Adaptive Wide Angle.8bf”
    Angled Strokes 22.5 - from the file “Filter Gallery.8bf”
    Average 22.5 (20210809.r.384 ce617de) - from the file “Average.8bf”
    Bas Relief 22.5 - from the file “Filter Gallery.8bf”
    BMP 22.5 - from the file “Standard MultiPlugin.8bf”
    Camera Raw 13.4 - from the file “Camera Raw.8bi”
    Camera Raw Filter 13.4 - from the file “Camera Raw.8bi”
    Chalk && Charcoal 22.5 - from the file “Filter Gallery.8bf”
    Charcoal 22.5 - from the file “Filter Gallery.8bf”
    Chrome 22.5 - from the file “Filter Gallery.8bf”
    Cineon 22.5 (20210809.r.384 ce617de) - from the file “Cineon.8bi”
    Clouds 22.5 (20210809.r.384 ce617de) - from the file “Clouds.8bf”
    Color Halftone 22.5 - from the file “Standard MultiPlugin.8bf”
    Colored Pencil 22.5 - from the file “Filter Gallery.8bf”
    Conté Crayon 22.5 - from the file “Filter Gallery.8bf”
    Craquelure 22.5 - from the file “Filter Gallery.8bf”
    Crop and Straighten Photos 22.5 (20210809.r.384 ce617de) - from the file “CropPhotosAuto.8li”
    Crop and Straighten Photos Filter 22.5 - from the file “Standard MultiPlugin.8bf”
    Crosshatch 22.5 - from the file “Filter Gallery.8bf”
    Crystallize 22.5 - from the file “Standard MultiPlugin.8bf”
    Cutout 22.5 - from the file “Filter Gallery.8bf”
    Dark Strokes 22.5 - from the file “Filter Gallery.8bf”
    De-Interlace 22.5 - from the file “Standard MultiPlugin.8bf”
    Dicom 22.5 - from the file “Dicom.8bi”
    Difference Clouds 22.5 (20210809.r.384 ce617de) - from the file “Clouds.8bf”
    Diffuse Glow 22.5 - from the file “Filter Gallery.8bf”
    Displace 22.5 - from the file “Standard MultiPlugin.8bf”
    Dry Brush 22.5 - from the file “Filter Gallery.8bf”
    Entropy 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Export Color Lookup Tables 22.5 (20210809.r.384 ce617de) - from the file “Export3DLUT.8be”
    Extrude 22.5 - from the file “Standard MultiPlugin.8bf”
    FastCore Routines 22.5 (20210809.r.384 ce617de) - from the file “FastCore.8bx”
    Fibers 22.5 - from the file “Standard MultiPlugin.8bf”
    Film Grain 22.5 - from the file “Filter Gallery.8bf”
    Filter Gallery 22.5 - from the file “Filter Gallery.8bf”
    Fresco 22.5 - from the file “Filter Gallery.8bf”
    Glass 22.5 - from the file “Filter Gallery.8bf”
    Glowing Edges 22.5 - from the file “Filter Gallery.8bf”
    Grain 22.5 - from the file “Filter Gallery.8bf”
    Graphic Pen 22.5 - from the file “Filter Gallery.8bf”
    Halftone Pattern 22.5 - from the file “Filter Gallery.8bf”
    Halide Bottlenecks 22.5 (20210809.r.384 ce617de) - from the file “HalideBottlenecks.8bx”
    HDRMergeUI 22.5 - from the file “HDRMergeUI.8bf”
    HSB/HSL 22.5 - from the file “Standard MultiPlugin.8bf”
    IFF Format 22.5 - from the file “Standard MultiPlugin.8bf”
    IGES 22.5 (20210809.r.384 ce617de) - from the file “U3D.8bi”
    Ink Outlines 22.5 - from the file “Filter Gallery.8bf”
    JPEG 2000 22.5 - from the file “JPEG2000.8bi”
    Kurtosis 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Lens Blur 22.5 - from the file “Lens Blur.8bf”
    Lens Correction 22.5 - from the file “Lens Correction.8bf”
    Lens Flare 22.5 - from the file “Standard MultiPlugin.8bf”
    Liquify 22.5 - from the file “Liquify.8bf”
    Lumi32 1.0.000 18.0 - from the file “Jimmy McIntyre Lumi32 1.8bf”
    Matlab Operation 22.5 (20210809.r.384 ce617de) - from the file “ChannelPort.8bf”
    Maximum 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Mean 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Measurement Core 22.5 (20210809.r.384 ce617de) - from the file “MeasurementCore.8me”
    Median 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Mezzotint 22.5 - from the file “Standard MultiPlugin.8bf”
    Minimum 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    MMXCore Routines 22.5 (20210809.r.384 ce617de) - from the file “MMXCore.8bx”
    Mosaic Tiles 22.5 - from the file “Filter Gallery.8bf”
    Multiprocessor Support 22.5 (20210809.r.384 ce617de) - from the file “MultiProcessor Support.8bx”
    Neon Glow 22.5 - from the file “Filter Gallery.8bf”
    Note Paper 22.5 - from the file “Filter Gallery.8bf”
    NTSC Colors 22.5 (20210809.r.384 ce617de) - from the file “NTSC Colors.8bf”
    Ocean Ripple 22.5 - from the file “Filter Gallery.8bf”
    OpenEXR 22.5 - from the file “Standard MultiPlugin.8bf”
    Paint Daubs 22.5 - from the file “Filter Gallery.8bf”
    Palette Knife 22.5 - from the file “Filter Gallery.8bf”
    Patchwork 22.5 - from the file “Filter Gallery.8bf”
    Paths to Illustrator 22.5 - from the file “Standard MultiPlugin.8bf”
    PCX 22.5 (20210809.r.384 ce617de) - from the file “PCX.8bi”
    Photocopy 22.5 - from the file “Filter Gallery.8bf”
    Picture Package Filter 22.5 (20210809.r.384 ce617de) - from the file “ChannelPort.8bf”
    Pinch 22.5 - from the file “Standard MultiPlugin.8bf”
    Pixar 22.5 (20210809.r.384 ce617de) - from the file “Pixar.8bi”
    Plaster 22.5 - from the file “Filter Gallery.8bf”
    Plastic Wrap 22.5 - from the file “Filter Gallery.8bf”
    Pointillize 22.5 - from the file “Standard MultiPlugin.8bf”
    Polar Coordinates 22.5 - from the file “Standard MultiPlugin.8bf”
    Portable Bit Map 22.5 (20210809.r.384 ce617de) - from the file “PBM.8bi”
    PortraitPro 1, 12, 1, 0 - from the file “PSFilterPPLauncher64.8bf”
    PortraitPro Body 2.0.6 - from the file “PortraitProBodyPSFilter64.8bf”
    Poster Edges 22.5 - from the file “Filter Gallery.8bf”
    PRC 22.5 (20210809.r.384 ce617de) - from the file “U3D.8bi”
    Radial Blur 22.5 - from the file “Standard MultiPlugin.8bf”
    Radiance 22.5 (20210809.r.384 ce617de) - from the file “Radiance.8bi”
    Range 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Render Color Lookup Grid 22.5 (20210809.r.384 ce617de) - from the file “Export3DLUT.8be”
    Reticulation 22.5 - from the file “Filter Gallery.8bf”
    Ripple 22.5 - from the file “Standard MultiPlugin.8bf”
    Rough Pastels 22.5 - from the file “Filter Gallery.8bf”
    Save for Web 22.5 - from the file “Save for Web.8be”
    ScriptingSupport 22.5 - from the file “ScriptingSupport.8li”
    Shake Reduction 22.5 - from the file “Shake Reduction.8bf”
    Shear 22.5 - from the file “Standard MultiPlugin.8bf”
    Skewness 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Smart Blur 22.5 - from the file “Standard MultiPlugin.8bf”
    Smudge Stick 22.5 - from the file “Filter Gallery.8bf”
    Solarize 22.5 (20210809.r.384 ce617de) - from the file “Solarize.8bf”
    Spaces 22.5 - from the file “Spaces.8li”
    Spatter 22.5 - from the file “Filter Gallery.8bf”
    Spherize 22.5 - from the file “Standard MultiPlugin.8bf”
    Sponge 22.5 - from the file “Filter Gallery.8bf”
    Sprayed Strokes 22.5 - from the file “Filter Gallery.8bf”
    Stained Glass 22.5 - from the file “Filter Gallery.8bf”
    Stamp 22.5 - from the file “Filter Gallery.8bf”
    Standard Deviation 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Sumi-e 22.5 - from the file “Filter Gallery.8bf”
    Summation 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Targa 22.5 - from the file “Standard MultiPlugin.8bf”
    Texturizer 22.5 - from the file “Filter Gallery.8bf”
    Tiles 22.5 - from the file “Standard MultiPlugin.8bf”
    Torn Edges 22.5 - from the file “Filter Gallery.8bf”
    Twirl 22.5 - from the file “Standard MultiPlugin.8bf”
    U3D 22.5 (20210809.r.384 ce617de) - from the file “U3D.8bi”
    Underpainting 22.5 - from the file “Filter Gallery.8bf”
    Vanishing Point 22.5 - from the file “VanishingPoint.8bf”
    Variance 22.5 (20210809.r.384 ce617de) - from the file “statistics.8ba”
    Water Paper 22.5 - from the file “Filter Gallery.8bf”
    Watercolor 22.5 - from the file “Filter Gallery.8bf”
    Wave 22.5 - from the file “Standard MultiPlugin.8bf”
    WIA Support 22.5 (20210809.r.384 ce617de) - from the file “WIASupport.8li”
    Wind 22.5 - from the file “Standard MultiPlugin.8bf”
    Wireless Bitmap 22.5 (20210809.r.384 ce617de) - from the file “WBMP.8bi”
    ZigZag 22.5 - from the file “Standard MultiPlugin.8bf”

    Optional and third party plugins: NONE


    Duplicate and Disabled plugins: NONE


    Plugins that failed to load: NONE

    Unified Extensibility Platform - Extensions:

    Home Screen (Loaded) 4.4.0.52 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
    CDO: 1.91.0
    CmdN: 1.9.1
    CDP: 1.117.0
    Discover Panel (Loaded) 1.8.0.58 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

    ccx-timeline (Prepared) 2.6.40.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

    CCX Sharesheet UXP (Loaded) 19.8.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

    Raya Pro (Prepared) 1.0.0.0 - from the file "Plugin Market Place"

    Raya Pro (Loaded) 1.3.1.0 - from the file "Plugin Market Place"

    CC Libraries Panel (Prepared) 3.13.164.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\"
    CAPTURE: 1.2.4 STOCK: 2.0.30
    CCX Commenting UXP Webview (Prepared) 20.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.comments-webview\"

    Neural Filters (Prepared) 1.8.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

    Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

    Photoshop UXP Export-As (Prepared) 5.5.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

    Photoshop In App Messaging (Loaded) 2.2.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

    Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

    Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

    IC popup message (Loaded) 1.0.0.0


    Extensions:

    Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\index.html”
    TK7 Combo 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.combovseven\index.html”
    Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
    RP3 InstaMask RGB Masks 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 RGB\index.html”
    Watermark CC 2.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\watermarkcc_en\index.html”
    RP4 Raya Pro 4 HUB 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Hub\index.html”
    TK CxV6 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.tk.cxvsix\index.html”
    LogiOptions version 8.20.46.0 7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
    RP3 Colour Centre 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Colour Centre\index.html”
    TK7 Cx 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.cxvseven\index.html”
    com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\capture\capture.html”
    RP4 Colour Centre 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Colour Centre\index.html”
    TK Combo V6 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.tk.combovsix\index.html”
    TK RapidMask2 V6 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.tk.rmtwovsix\index.html”
    RP4 Actions And Filters 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Filters and Finish\index.html”
    RP4 Precision Masks 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Precision\index.html”
    RP3 Raya Pro 3 HUB 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Hub\index.html”
    TK7 RapidMask 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.rmvseven\index.html”
    Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
    RP4 InstaMask 3 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 InstaMask\index.html”
    RP3 InstaMask 2 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 InstaMask\index.html”
    New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
    RP4 RGB Masks 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 RGB\index.html”
    com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\stock-panel-licensing\index.html”
    TK7 Batch 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.batchvseven\index.html”
    RP4 Dodge And Burn 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Dodge and Burn\index.html”
    Lumi32 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.jimmymcintyre.lumi321\index.html”
    Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
    RP3 Dodge And Burn 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Dodge and Burn\index.html”
    RP3 Precision Masks 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Precision\index.html”
    TK Batch V6 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.tk.batchvsix\index.html”
    RP4 Quick Blending 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 4 Quick Blending\index.html”
    RP3 Quick Blending 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Quick Blending\index.html”
    TK7 Go 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.govseven\index.html”
    Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
    RP3 Actions And Filters 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Filters and Finish\index.html”
    com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\manager.html”
    preview-basic 2.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\watermarkcc_en\preview\preview-basic.html”

    Installed TWAIN devices: NONE

    Participant
    September 9, 2021

    This is the solution that I find works for me. You need to force Photoshop to open in Rosetta:

    1. In your Finder (the Desktop), go into the Applications folder and select the Photoshop application.
    2. Choose File > Get Info.
    3. Check on Open using Rosetta.

      Hope this helps!
    Participant
    October 29, 2021

    great it works! thank you so much!!

     

    may i know why that affects the media encoder thing? thanks

    Participating Frequently
    November 29, 2018

    This happens because you did not create a video timeline for the file. Just open "timeline" and click the "create video timeline button"

    xiulandCorrect answer
    Participant
    June 1, 2020

    Hi! I have the same problem.. It wasn't like this before..

    and I createda a timeline like i allways did but when i want to export to video "adobe media encoder" is greyed out too..

    I also downloaded and installed the program (which I didn't need before..)

    could you solve it ???

    Thanks!

    Participant
    July 21, 2020

    Hello! I am having the same problem too. And I created a video timeline for the file. Never had a problem until about 9 months ago it started. Please help! 

    jane-e
    Community Expert
    Community Expert
    October 10, 2018

    One thing I see is that the name in your screenshot has a .psd extension and your format is Photoshop.

    Known Participant
    October 10, 2018

    That's just the default as it opens the render video option, if I change manually it doesn't make a difference I'm afraid

    jane-e
    Community Expert
    Community Expert
    October 10, 2018

    Then show your Timeline and Layers panels. Maybe we can see something there.

    Akash Sharma
    Legend
    October 10, 2018

    Hi creativescarlettabbottc3,

    Sorry that the option "Adobe Media Encoder" is grayed out in Photoshop's Render video menu. Which version of Photoshop CC are you using? Please check that the latest version of Adobe Media Encoder is installed on your computer.

    Thanks,

    Akash

    Known Participant
    October 10, 2018

    I've uninstalled and reinstalled both the latest Photoshop CC and Adobe Media Encoder CC and still the same