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Adobe Photoshop 2020 in Stuck What's New Screen

New Here ,
Feb 18, 2020 Feb 18, 2020

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When I open Photoshop 2020, it gets stuck in the what's new screen. I can't close any window nor go to settings, just nothing. The only thing I can do is to force the app in the Task Manger window. As you can see the images won't load either. Help please!

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Adobe
Community Expert ,
Feb 18, 2020 Feb 18, 2020

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Have you tried resetting the preferences?

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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Community Expert ,
Feb 18, 2020 Feb 18, 2020

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Hold shift+Opt+Cmd (shift+alt+ctrl in Win) when you go to launch Photoshop.

It will ask if you want to reset preferences. Say yes.

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