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TENLLADOSTUDIO
Known Participant
January 17, 2022
Question

Adobe Photoshop 23.1.0, the image appears black or fragmented on macOS 11.6.2

  • January 17, 2022
  • 1 reply
  • 673 views

Hello,

When opening a psd document in Adobe Photoshop 23.1.0, the image appears black or fragmented. With Adobe Photoshop 22.5.4 it doesn't happen to me.

 

Thanks,

 

Información del hardware:

 

  Nombre del modelo: iMac

  Identificador del modelo: iMac19,1

  Nombre del procesador: Intel Core i5 de 6 núcleos

  Velocidad del procesador: 3,1 GHz

  Cantidad de procesadores: 1

  Cantidad total de núcleos: 6

  Caché de nivel 2 (por núcleo): 256 KB

  Caché de nivel 3: 9 MB

  Memoria: 64 GB

  Versión del firmware del sistema: 1715.60.4.0.0

  Versión SMC (sistema): 2.46f12

  Número de serie (sistema): C02Y40QFJV3P

  UUID de hardware: 8E468762-1210-5B56-B755-A0BB4DB1163F

  Instalando el perfil de datos de UDID: 8E468762-1210-5B56-B755-A0BB4DB1163F

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1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 17, 2022

Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, relaunch Photoshop & let us know if the issue persists.

 

Regards,

Nikunj

    E
    Ed5E57
    Participating Frequently
    August 4, 2022

    you have to be kidding. I am on an m1 mac mini running the latest macOS. I've been having this from day one of my contract with Adobe. I've tried running it under rosetta, changed all the settings, and the ONLY way I can get it to work is to turn off the graphics processor. I really didn’t spend all that money to have it not work with Photoshop and Lightroom. 

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