adobe photoshop cc 2014 has stopped working in windows 8

[sbnnaruka]

I am facing problem with the Photoshop 2014 release. It's getting stopped just after the start. Attaching a screenshot for the same.

Thanks

Bhupendra Singh

[HDGirl1971]

I am having the same issue  😞

[Chris Cox]

Check the Windows System Event Viewer for the details of the crash, most importantly the name of the faulting module.

The most common cause is bugs in video card drivers.

[Three-Wheels]

If you have an old version of Google's NIK collection installed as a plugin it will cause the error. Go to Google and download an updated version of NIK collection.

I had to do this and not had a problem since.

[viperguynaz]

getting the same error - here's the data from the Application Event log:

Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e

Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d

Exception code: 0xc0000005

Fault offset: 0x0000000000809283

Faulting process id: 0x2448

Faulting application start time: 0x01cf932c23e276af

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\igdfcl64.dll

Report Id: 63f3bc87-ff1f-11e3-bf15-b4b6762260e0

Faulting package full name:

Faulting package-relative application ID:

[Chris Cox · Accepted solution]

And as you can see in the crash report, the problem is with your Intel video card driver.  Update the driver from Intel's website.

[viperguynaz]

updating the video driver fixed the problem 🙂

[Vadeshex]

Can you please tell me how I can tell what in the error report tells me what's going wrong? I've updated my driver and it still isn't working so I don't know what else I can try. Here is my data from the application error report

Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

Faulting module name: igdfcl64.dll, version: 8.1.0.2857, time stamp: 0x50529f18

Exception code: 0xc0000005

Fault offset: 0x00000000008059c3

Faulting process id: 0x1670

Faulting application start time: 0x01cfbcda1802f040

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll

Report Id: 57b87f97-28cd-11e4-be80-8851fbfcab9f

Faulting package full name:

Faulting package-relative application ID:

[Chris Cox]

The Faulting module name, names your Intel graphics driver (64 bit).

You need to update the Intel video card driver from Intel's website.

[Vadeshex]

I've done that , thank you, I read the above discussion. I actually have a case where HP had the Intel driver instead of Intel (I didn't think that was possible but it is I guess.) I downloaded the driver from HP and installed it and now it still isn't working. What do I try next?

[d1ngetje]

Uninstalling NIK fixed it for me.

[studiogood]

Looks like all the original people on this post have found a solution to this problem.

For those (like me) who came here looking for some guidance, here is what I did.

I contacted Adobe via the online chat option and explained what was happening when I opened Photoshop CC 2014. He had me go into C:/Program Files/Adobe/Adobe Photoshop CC 2014/ and move the file called 'sniffer' to the desktop. Once I did this the program started up perfectly without an issue.

Hope this helps someone.

[Chris Cox]

That just means that you are not testing the GPU driver for problems before using the GPU, which means that your video card driver can still crash.

The solution is still to update your video card driver to fix the bugs in the video card driver.

And yes, some other users have problems with third party plugins that they installed, and need to update those third party plugins. (different crash report means a different cause - they're not all the same)

[minininjas2000]

Thank you, Ive been trying to fix this problem for a couple hours now, Just found this post and you fixed the problem for me, thank you very much!

[storyspinn]

Thanks for the "sniffer" solution - that worked perfect for me!

[pinkquin]

Thanks, thanks, many thanks from me for this tip, I've spend hours trying to fix this problem, and removing sniffer to the desktop did it for me !!

I work on windows 7 by the way.

[Chris Cox]

Removing the sniffer just means you are not testing the driver for errors before using the driver.

Updating the driver from the GPU maker's website to pick up all the bug fixes is the correct solution.

[spenser2786]

Worked for me...no problem since.  Thanks!

[vbiddle]

wow this worked perfectly thank you  for sharing!

[Don 1]

I moved the sniffer to desktop and it seems to work.. is there a down side to this?

[Chris Cox]

Disabling the sniffer means you are ignoring the errors from the video card driver and running without a safety net.

Updating the driver is still the best solution.

[jsydhills]

it helps me .. thanks alot bro

[sumit-logicerp]

Thank you...

[Em-query]

HI, I have windows 7 64 bit and the other day updated to the current photoshop cc version

And now I get the stopped working error and all sorts of weird stuff going on. Really can't use the program now where before the update things were fine. And upon exit or save get the stopped working error and have to shut down loosing any changes/work. Here is the log from the last time and decided to search the web and landed on the thread. So, any suggestions. Thanks!

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Photoshop.exe

  Application Version:    15.2.2.310

  Application Timestamp:    5480338c

  Fault Module Name:    ntdll.dll

  Fault Module Version:    6.1.7601.18247

  Fault Module Timestamp:    521eaf24

  Exception Code:    c0000005

  Exception Offset:    0000000000053e98

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    1033

[NewAgeCupid]

Hi, I have a Win8.1 64 bit and after my Creative Cloud updated Photoshop CC 2015 yesterday, my Photoshop keeps crashing after I attempt to close a image file that I opened and modified.  Any assistance with how to debug this issue is greatly appreciated.

Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Exception code: 0xc0000005

Fault offset: 0x0000000004869ea6

Faulting process id: 0xe94

Faulting application start time: 0x01d0a9edb0540bbb

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: 212205cd-15e1-11e5-833e-f816542ac74e

Faulting package full name:

Faulting package-relative application ID: