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M
Murray Groat
Inspiring
June 16, 2017
Answered

Adobe Photoshop CS3 & CC 2017 (trial) has stopped working

  • June 16, 2017
  • 1 reply
  • 9379 views

Hi all,

A few weeks ago I got an error from my Photoshop CS3 software. When I opened it I got to the initial splash screen with it stating "Adobe Photoshop CS3 has stopped working" and I had press CLOSE. I have used this program for nearly 10 years and it has been excellent. I uninstalled/reinstalled it again and again. No luck! After a week of looking through the internet for some sanity, I asked an online art friend and they mentioned that I should get the trial version of Photoshop CC 2017. See what happens. If it works, great. If not, worry. I installed the trial version of Pshop CC 2017 and it opened as far as the initial splash screen then the dreaded error popped up "Adobe Photoshop CC has stopped working" then I had to press CLOSE. Anti-Virus software was temp switched off for CC 2017 install.

I looked up all kinds of Adobe/Photoshop forums for more insight. Nothing helped.

I tried these which did nothing:

- Altering TWAIN plugin with a tilde symbol

- No Lava file thingy dll to alter to OLD in Windows folder

- Event viewer (no idea on this)

- Defrag

- CCleaner clean out of temp files

- Error Check

- Virus scan

My current specs are:

- Acer Aspire notebook E 5742

- Windows 7 Home Premium 64-BIT OS

- Intel(R) Core(TM) i3 CPU M380 @ 2.53GHz

- 8.00 GB RAM

- 506 GB Free Memory Space

- Graphics card is up to date

- McAfee Internet Security + Windows Defender

- Wacom Intuos3 tablet (update drivers)

p.s: Btw should I uninstall Pshop CS3 before installing the trial version of Pshop CC 2017?

Best Regards.

      Correct answer Murray Groat

      If Windows INK is not part of Windows 7 then just go to the Wacom site and download and install  the latest windows driver for your model tablet for windows 7 64bit OS. I would think think that would be a good driver to start with.   Photoshop and Wacom would not try to use INK API in the Windows OS version that does not  have them.  After you install the Wacom software use the Wacom Tablet Preference File Utility to remove any existing preferences you may  have on your machine.  Start from Wacom default setting.


      Hi JJ Mack,

      I installed the new Wacom drivers and I ran the Wacom Tablet Preference File Utility as you mentioned on both the REMOVE buttons.

      My Wacom seems to have calmed down now. Fingerscrossed.

      Hopefully that is my Photoshop and Wacom behaving now. Thank you for all your help.

      All the best,

      Murray

      1 reply

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      June 16, 2017

      Post your Window Crash report details for you Photoshop stopped working crashes CS3 and CC 2017.

      JJMack
      M
      Murray GroatAuthor
      Inspiring
      June 16, 2017

      Hi JJMack,

      I hope this helps you. I am not very technical savvy with computers. I included the NODE error report details at the end of this message. It pops up after Photoshop CC 2017 error on opening also.

      Terri Stevens
      Terri Stevens
      Legend
      June 22, 2017

      I am only having the issues with Photoshop CS3, as far as I know.

      I done a search and found 107 NTDLL.dll files on my pc. Good grief. There are alot of them.

      I have some old 'system image', 'recovery', 'repair' backup discs which I made in 2011. Will they help?

      I found some info on NTDLL.dll files on the net here...

      How to Fix Ntdll.dll Errors in [Windows 10, 8, 7, Vista and XP

      This looks quite scarey to get wrong.


      I am wondering if you have a driver mismatch somewhere. This type of error would be consistent with having a 32 bit device driver when you need 64bit. If you can, uninstall the software for your imaging device which may be a scanner or a camera, also your printer and the Wacom tablet . Then restart the computer.

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