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Participant
January 30, 2020
질문

Adobe Photoshop CS4 - Graphics issue

  • January 30, 2020
  • 4 답변들
  • 1791 조회

Hello all - 

 

I'm still using CS4 because I own it and until now it's worked fine for me. 

Recently I had my laptop stolen and had to replace it. I'm now trying to install my software on the new machine. I got a bunch of errors during installation - some programs installed and some didn't - and I kept brute forcing through installation one program at a time until I thought I had Photoshop installed. But when I went to open it (after adjusting the graphics settings so the program displays at a reasonable resolution on this monitor), and try to create a new project on a blank canvas, this is what I see. 

This is an HP Spectre x360 running Windows 10. Hardware should be more than appropriate for this software.

 

Any ideas on how to troubleshoot or resolve this? Thanks much.

 

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4 답변

Participant
December 7, 2020

install

 

gener7
Community Expert
Community Expert
January 31, 2020

First, CS4 installs as v 11.0.0, so you should upgrade to 11.0.2 and see if that helps.

 

https://supportdownloads.adobe.com/detail.jsp?ftpID=4713

 

 

gener7
Community Expert
Community Expert
January 31, 2020

I can't see the image, but you can upload it in the reply by clicking this insert image button

itsarah95작성자
Participant
January 31, 2020

Sahil.Chawla
Adobe Employee
Adobe Employee
January 31, 2020

Hi there,

Are you using a Wacom tablet? What exact error are you seeing in Photoshop?

Photoshopp CS4 is a really old version of Photoshop and older apps are not tested on newer operating system because of different architecture. You might face many incompatibility issues with it. You need to upgrade Photoshop to the most recent version which is Photoshop 2020.

Regards,
Sahil

itsarah95작성자
Participant
January 31, 2020

I'm a casual user (got the program as a gift). I've uploaded a screenshot a reply below. It's an HP Spectre x360 2 in 1 running windows 10. It should have more than enough power to run this program without an issue.