Skip to main content
S
shelleyg66
Known Participant
February 20, 2017
Question

Adobe Photoshop not running with 2 GPU

  • February 20, 2017
  • 1 reply
  • 751 views

Hello all,

My issue is this, I have an employee that needed to update her creative cloud and it wouldn't update, upon reinstalling creative cloud we were prompted to update PS to the newest version (2017) upon updating she tried to open an image and the software opened no problem and even windows recognizes the file as being opened but all we saw was a black screen.

We contacted PS support and they were able to fix the issue, apparently PS does not run when using multiple GPU's.  She needed an extra card to support the amount of monitors she needs to perform her job.

Now PS runs when you disable one of the cards but this in turn prevents her from using all monitors.I was assured by support that this is just an issue with PS but I have another person using the exact same hardware (same on board GPU and installed GPU) with no issue.

I believe there must be some sort of work around to this in order to get it to work like the aforementioned person.

This has me stumped! Doers anyone have a similar problem that has come up with a workaround or a solution?

Let me know if you require the models of the cards or anything else.

Thanks!

    This topic has been closed for replies.

    1 reply

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    February 21, 2017

    If it is a case of an onboard GPU such as Intel and plugin GPU card such as Nvidia, it might be a simple case of Automatic switching between cards which is the problem. It would likely assign the onboard low performance card to Photoshop causing these video issues.

    Here is an example on a fix which via the Nvidia Control panel assigns Photoshop to the High Performance card.

    GeoForce GPU not detected

    1)Right click on desktop and choose "NVIDIA Control Settings"

    2)Look at left panel,under

    3D Settings --> Manage 3D settings

    now you have 2 tabs GLOBAL SETTINGS and PROGRAM SETTINGS.

    Under GLOBAL SETTINGS tab under "Preferred graphics processor" choose "High Performance NVIDIA processor". Don't change any other details on that tab.

    Now,under PROGRAM SETTINGS tab

    click the button ADD which will ask you to browse the program you want.

    Add sniffer.exe and Photoshop.exe (from C:\Program Files\Adobe\Adobe Photoshop CC 2015).

    choose the ".exe" file and click OK,the under "select the preferred graphics processor for this program" choose "High performance NVIDIA processor".

    Click OK(if there is any) to save the changes and you're done.

    Next time when you open Photoshop it will run by NVIDIA card.

    S
    shelleyg66Author
    Known Participant
    February 21, 2017

    Hey gener7,

    Thanks for the update, Although she is using an AMD card and I cant seem to find these settings in the Catalyst Control Center.

    Would you please walk me through these steps using CCC instead?

    thanks in advan

    S
    shelleyg66Author
    Known Participant
    February 21, 2017

    Just so you know the card is:

    AMD RADEON HD 5450.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices