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October 22, 2019
Question

adobe photoshop

  • October 22, 2019
  • 3 replies
  • 208 views

I need someones help ! I've been trying to figure out why my photoshop is being odd. Every time I open a default page or even a customized page my screen turns black and white zigzag and wont let me see what I'm doing. I can still edit but I cannot see what I'm editing. I have an Acer Nitro 5 Ryzen 5 laptop. The only time photoshop or even animate would work is if it was downloaded on a flashdrive first from another computer but it won't even work with that now. I need someones help I have to finish my midterm. 

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    3 replies

    Derek Cross
    Community Expert
    Community Expert
    October 22, 2019

    Try unticking Use Graphic Processor in Photoshop preferences, to see if that makes any difference.

     

    davescm
    Community Expert
    Community Expert
    October 22, 2019

    It is likely to be a GPU issue. Can you go to Help>System info and press "copy" then paste the info here (it will save asking lots of questions on your set up)

    Dave

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    October 22, 2019

    I would check all your video card updates and make sure you have the latest updates for your firmware.

    Outside of that what is your specs? PS version, OS, RAM, HD space, Video card, etc.