Known Participant

Question

Adobe, please fulfill your promise

Forum|Forum|1 year ago
August 15, 2024
3 replies
2190 views

Many years ago, I purchased a boxed Photoshop CS1 and obtained a permanent license. Now, due to Adobe shutting down the activation server, I am unable to activate the product I purchased! I have contacted customer service 6 times but the problem has not been resolved! By browsing the forum, I found that many customers from cs1 to cs4 have encountered the same problem! Why do people tolerate Adobe's behavior? I have already paid for a permanent license and should not be unable to activate it due to Adobe shutting down the activation server. Adobe has an obligation to safeguard the rights of users. Instead of trying every means to make users with permanent authorization pay for subscriptions! Subscription is not applicable to all users.
The screenshot below is Adobe's Q&A on activation issues when they started using activation technology in their products. Has Adobe already forgotten these things? Fulfill your promise and stop betraying your users. Look at the forum, you are pushing your users towards your opponents. If you continue like this, you will be defeated by your greed

Windows

This topic has been closed for replies.

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l_8871Author

Known Participant

Please take this issue seriously. There are a large number of complaints on the forum, and you are turning a blind eye to them. Your users are leaving you

Kevin Stohlmeyer

Community Expert

@l_8871 this is a user-to-user forum not direct contact with Adobe. If you need further assistance please contact Adobe Customer Care via the chat module on Adobe.com or via X @ adobecare.

rayek.elfin

Legend

Probably not the answer that you want to hear: Adobe did keep their promise back in January 2013 when the CS1 and CS2 servers were shut down. At the time they provided CS1 and CS2 users to download the entire CS2 Creative Suite line of products and provided serial numbers that unlock all these in perpetuity.

All CS1 owners were actually given a free perpetual upgrade to CS2! And this was based on a honour system: Adobe mentioned on that page that only CS1 and CS2 license holders were supposed to download and install these.

This news hit the social media and other design news sites like a bomb, and obviously users without actual CS 1/2 licenses began downloading these en-masse.

After a few months Adobe removed the page. Even the Internet Archive was forced to remove archived versions of this page.

If you @l_8871 had taken advantage of that opportunity you would now have had a perpetual license of Creative Suite 2.

In essence, Adobe held their promises:

[1] in the even a product is discontinued, Adobe will enable automatic approval of all activation requests for that product or provide a means to remove activation outright.

Adobe DID provide the means to remove activation outright by providing a version and serial number that did not require online activation.

Playing the devil's advocate here: Of course, nowhere in the FAQ that you copied is it stated that Adobe would have to provide these means in perpetuity! So that means that you @l_8871 should have taken advantage of that very generous offer to update your CS1 version to the CS2 back in 2013. Adobe actually were extremely generous, because as a Photoshop CS1 licensed user you were allowed to upgrade and download the ENTIRE Creative Suite 2!

For free!

Adobe honoured their promise within reason: they DID provide you with the means and opportunity to download an (updated) version of CS1 that can be activated offline and in perpetuity (on compatible hardware). These links were up for several months. But you did not take advantage of that very generous offer. The reasons why or how you failed to do so are are your own responsibility, and not Adobe's.

I would argue here that Adobe kept their promise to all CS1 and CS2 owners.

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l_8871Author

Known Participant

@rayek.elfin

First of all, thank you for your very detailed reply. Obviously, you are a user who has experienced that period.

Although there is no mention in the Q&A that Adobe must permanently provide these means. But he mentioned that users have the right to permanently use it! Due to Adobe shutting down the activation server, how can users achieve permanent use of it? You may think Adobe is generous, but in my opinion, it's greed! Is maintaining an activation server a very difficult task? Although it may just be a virtual machine, shutting it down may have another purpose for Adobe! Since we have provided versions that do not require activation, why not continue to provide them?

Adobe doesn't want unauthorized people to download, why can't it only provide downloads to users who have bound serial numbers like in the era of CS3?

I didn't see any download link in my CS serial number on my account! Customer service cannot provide any assistance, why can't we continue to provide special versions? But instead, it allows you to pay for the subscription version and buy things you don't need! Do you think this is reasonable?

As I mentioned before, I purchased a car with excellent quality and no malfunctions, but due to production stoppage, this car cannot be started! As you said, the manufacturer has provided you with an unrestricted car for you to use, but for users who are not aware, they can only discard the paid car directly! Do you think this is fair? Is this way of solving problems reasonable? Users who paid for a permanent license are being treated differently!

I understand. The people who reply here are all people who enjoy helping others. Thank you very much

But I want to make the truth clear, so that more people with permanent authorization can see and fight for the rights they deserve, rather than abandoning them

c.pfaffenbichler

Community Expert

Feature Requests (Idea) and Bug Reports are registered at Adobe, otherwise this is essentially a user Forum, though thankfully some Adobe employees do occasionally chime in.

Have you tried contacting customer care (click the speech-buccle-icon bottom right and type »agent«)?

https://helpx.adobe.com/contact.html

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l_8871Author

Known Participant

I have contacted them 6 times regarding this issue, but it has not been resolved. They will only ask me to pay for a subscription (although I have repeatedly stated that subscriptions are not suitable for me) or seek help on this forum

c.pfaffenbichler

Community Expert

Well, that seems unfortunate.

Non-Adobe-employees (such as myself) naturally cannot help with licensing issues.

Why did the actvation terminate in your case?

Did the »old« computer malfunction and you were trying to install on a new computer or …?

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