Adobe's ridiculous customer service.

Forum|Forum|1 year ago
November 9, 2024
2 replies
303 views

I have a monthly subscription. Adobe is still trying to charge me for a cancelation fee. Customer support does not want to help in any way. Check this out:

Windows

P

papertigerju

Participant

Yes and then renew subscriptions without warning

davescm

Community Expert

Can you check exactly which subscription you have. Photoshop is available as both a monthly subscription and as an annual subscription paid monthly. The latter has a cheaper monthly payment, but commits to 12 months.

If it is the monthy (rather than the annual paid monthly) then no-one in this user forum, which is answered by volunteers not employees, can help you. You need to continue your conversation above with Adobe customer care.

Note : Do not respond to anyone in this forum asking for account info, for example by private message. Scammers are known to pose as employees to do that.

Dave

S

Shivani Somayajula

Participating Frequently

Hey dániel_47716,

We're sorry for the trouble. We've reviewed your account, and we couldn't find an active subscription on the email from which you posted this thread. Would you mind sharing your Adobe ID(Email) with us in DM, which has an active subscription?

Thanks,

Shivani

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