After Blue Screen photoshop file corrupted

Forum|Forum|2 years ago
August 17, 2023
4 replies
947 views

I ve been working in photoshop for 4 hours
save project every 30 seconds,
then blue screen happen and file was corrupted with error "program error happen"
spend another 4 hours to find a solution
(1. AutoRecovery folder is empty despite the fact that automatic save was enabled to save every 10 minutes
2. There is nothing in Temp folder)
So i manage to find programm PSD Repair kit that fix file and it worked
Finally i found, i`m happy
make sure that i enabled autosave to save Recovery every 5 minutes still doesnt save anything.
Deside to continue to work, and work for another 4 hour on the same project.
Then another BlueScreen
File corrupted but now even Paid Programm tell that "File doesn't contain data"
There is nothing in Temp
Recovery deleted file doesnt find anything
Why does it happen? I leave Photoshop for 15 seconds and it was`nt saving anything
then why blue screen corrupted it completly?
I`m gonna die

Windows

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A

AndrbollAuthor

Participant

Thanks for answer,
i guess only answer is to start again and follow your advice
also if you ask the reason of my Blue Screens is not the Photoshop, but internal pc problems

davescm

Community Expert

Photoshop's recovery was designed against a Photoshop issue and starts after you save a file. It saves either in the C:\Users\username\Appdata\Roaming\Adobe\Adobe Photoshop xxxx\PSAutoRecover or, if your scratch disk is different to your operating system, in a PSAutoRecover folder created in the root folder of the primary scratch disk. Note : The temp file on the scratch disk is something different and is the scratch file. If Photoshop closes OK recovery files are deleted. If there is a recovery file available it will auto-open when Photoshop restarts. It does not replace the need for incremental saving at appropriate times by the user.

To avoid the issue going forward :

1. Save your file incrementally as you work (30 seconds is probably too much). Use Save as and name as filneame001.PSD, filename002PSD....etc. This means that you are not saving over an existing file and risking corruption, and also the furthest you ever need to step back is to the last incremental save, whether that step back is required due to a crash or just a user error (we all make them). When you project is complete, you can choose whether to delete all, or some, of those incremental saves.

2. You mention Photoshop 2020 - the current version is 2023 (v24). You might want to update.

3. Regular crashing is not normal, I can't remember the last time I saw a crash here, so it needs investigation. What exact blue screen error message are you getting and does Windows reliability monitor (type reliability into Windows search bar) state the exact nature of the crash (click on the red cross in the reliability monitor for info).

Dave