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aliciay95799402
aliciay95799402
Participant
February 12, 2020
Question

After freeze and force quit, Photoshop 2020 won't launch again without uninstalling and reinstalling

  • February 12, 2020
  • 5 replies
  • 12930 views

We are running macOS Catalina 10.15.3 on an iMac (more detailed specs below).  We have an all apps Creative Cloud subscription and are having issues with Photoshop, and now today with InDesign as well, that when Photoshop freezes and you have to force quit it, the application won't launch again.  The only way to get the app to start again is to uninstall it, reinstall it and sometimes also restart the computer after that.  So basically, every time we have to do a force quit after a freeze, the app is unusable without going through the uninstall, reinstall and restart process.  Anyone else with these issues?  A couple of weeks ago we actually reinstalled the entire machine and all of the applications, so one would think it would be in relatively good working order.  The macOS and all of the Creative Cloud apps are up to date.  We've tried about everything we can think of.  Any ideas would be much appreciated!

 

iMac 27-inch, Late 2013

macOS Catalina 10.15.3

Processor: 3.2 GHz Quad-Core Intel Core i5

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 755M 1 GB

    This topic has been closed for replies.

    5 replies

    J
    JackinMaine
    Participating Frequently
    March 25, 2021

    I have had similar problems with PS since the update from PS2019.   I have spent hours on line, chatting with Adrobe, reviewing forums.   This afternoon PS2021 has locked up 7 times and won't "force quit" so I have to shut down the computer and start over.   I don't know what went wrong in the design.  PS2019 was solid as a rock.

     

    Adobe should be ashamed of its unwillingness and inability to address an issue that has plagued scores of users over the last 2 years.  After 15 years as a PS user I am now actively looking for an alternative.

     

    This is really inexcusable.

      R
      rye814
      Participant
      September 27, 2020

      I've been having the same issue with Photoshop and InDesign for almost 6 weeks. Two days ago an Adobe agent took control of my computer and used the Adobe Cleaner Tool and then also manually deleted all rogue and hidden Adobe files. Then we did a fresh reinstall of everything. It worked — for 24 hours. Now I'm back to the same problem again. Unfortunately I haven't been able to get the knowledgable Adobe agent back on the support.

       

      The number of productive work hours I've lost would pay for several years of Creative Cloud subscription.

       

      iMac (Retina 5K, 27-inch, Late 2015)

      Processor 3.2 GHz Quad-Core Intel Core i5

      Memory 24 GB 1867 MHz DDR3

      Available Storage 426GB

      Graphics AMD Radeon R9 M380 2 GB

      nikunj.m
      nikunj.m
      Legend
      September 28, 2020

      Hi,

      We're sorry that the issue persists. Would you mind creating a new user account on your Mac to test if you experience the same behavior there?

      You can check the steps here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

       

      Regards,

      Nikunj

        stefans43520790
        stefans43520790
        Participant
        September 28, 2020

        Hi Nikunj,

        as explained above we have reinstalled the whole Mac to see, if the problem depends on the current installed OS-environment or on the Adobe-Photoshop. So neither any reintalling of Photoshop nor the new set up Mac OS  - with for sure fresh and clean user accounts - could solve this problem. To precise the problem: it always happens when Photoshop already running - sometimes when open one or multiple photo files somes - worst case - during saving the done work. It hase never happend just when starting Photoshop. And after resinstalling the Photoshop app same as after reinstalling the whole Mac OS we have never created any special preferences. We just used it as it comes after gerneral first installation.

         

        Regards

         

        Stefan 

        stefans43520790
        stefans43520790
        Participant
        September 23, 2020

        Hi there, 

        good to know we are not alone with this kind of problem. Exactly same situation. Unfortunately just found this topic here today. Yesterday and day before we have same reinstalled one whole iMac machine/system to ensure everything is set up well and - bam - the same problem again. Force quit and no possibility to restart Photoshop without uninstall and re-install PS. That is really not funny and not a kind of convenient use. Hopefully Adobe shows up with a real solution and some trial and error hints.

        C
        CaitD93
        Participant
        September 24, 2020

        Hi, 

        I have the same problem. A little while ago photoshop was acting up, so I had to force quit and close the app. Well, it's not responding and now it won't force quit. I can't restart my computer because the app won't quit. I've uninstalled and reinstalled photoshop multiple times since then and nothing has changed. This happened a week ago and nothing's changed. 

         

        This is what happens when I right click

        I click force quit and nothing. It's been there for a full week like that. I need to be able to quit this app and restart my computer. Does anyone know how to help?

        stefans43520790
        stefans43520790
        Participant
        September 25, 2020

        Hm, that is strange. One more idea is to press the alt-cmd-esc combination. An small window showing all running programs should show up. There you can select Photoshop which should be listed if running and stopp that program. Generally we found: Photoshop freezes - force quit - uninstall - restart machine - reinstall. If you do not restart computer after uninstall there might be some fragments of Photoshop left in the system and the reinstall will not work either - our experience. It is quite funny what you get for such a low monthly subscription fee.

        I
        isaiahb285683
        Participant
        September 7, 2020

        I can't begin to count the hours of productivity Adobe's glitchy software has cost me. Baffled how this company dominates the industry. 

          nikunj.m
          nikunj.m
          Legend
          February 13, 2020

          Hi there,

           

          We are sorry about the experience with Photoshop 2020 on your Mac.

           

          Please go to the "System Preferences" of your Mac, then "Security and Privacy", then select the "Privacy" tab. Then select "Accessibility" from the list on the left and add Photoshop to the list. Also, grant permissions to Photoshop under "Full Disk Access". Once done, please restart the computer and check if it helps.

           

          You can go to the "Preferences" of Photoshop, then "Performance" and uncheck the option to "Use Graphics Processor". Also, check the option for "Legacy Compositing" and relaunch Photoshop before testing the performance of the application.


          You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html


          Please backup your actions, brushes, etc. before you reset the preferences. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

           

          Regards,

          Nikunj

            S
            seang21414001
            Participating Frequently
            September 8, 2020

            More useless advice form Adobe. If I could open my photoshop then I would be able to go to the preferences, but since it's FROZEN and will NOT FORCE QUIT, that will be impossible. Any other useless info?

              M
              M.al
              Participant
              May 21, 2021

              I know how to fix that 

              im not sure if this would work on a Mac but i think it would but what you can do is click Ctrl+Alt+Delete then choose task manager then click on photoshop and chose end task 

              this works for me everytime 

              hope it helps 

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