After opening PS, an error report window opens

Question

Hello, I have just bought the new version of Photoshop. Just after the trial period, immediatly after the page with flamingoes, a problem report window opens saying that a problem occured and asking to explain the problem but the whole window is frozen and I have to restart the computer to get rid of it. I am on Windows 10. What to do, please ?

Thank you. Christiane

Kevin Stohlmeyer · Accepted Answer

You're running two conflicting graphics cards. Follow the steps outlined in this document to fix your issue:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

The other issue you have is both of your graphics cards are well below the minimal requirements for newer PS versions.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

The minimum Ops/Sec is 2000 and your Intel (the more powerful of the two) clocks in at 443 Ops/Sec.

You'll need to update your hardware/graphics cards to run Photoshop.

Kevin Stohlmeyer · Answer

The latest update is having issues recognizing mid-range GPUs. Try installing the previous version of Photoshop and see if the issue persists. Adobe is aware of this issue and is working on a fix. In the meantime, this is the recommended action.

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