Aggiornamento Photoshop

New Here ,
Mar 23, 2022 Mar 23, 2022

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Ciao a tutti, sono disperata. Dopo aver fatto l'aggiornamento di Photoshop su Creative Cloud il mese scorso circa, Photoshop non funziona più. Lo apro, funziona per 5 secondi e poi si blocca. Vado nel task manager, torno su Photoshop che funziona per altri 5 secondi e poi si blocca di nuovo. Le ho provate tutte e dopo un mese ancora non riesco più ad usarlo e con quello che pago per tutta la suite è veramente assurdo. Purtroppo ho cancellato la versione precedente che funzionava benissimo. Qualcuno può aiutarmi?

Grazie

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Cross-app workflows , SDK , Windows

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Hi! 

I just wanted to make sure--did you check your creative cloud account online to make sure that the previous version has been deleted? If so, here is a help do that will walk you through how to install previous versions of your Creative Cloud apps: https://helpx.adobe.com/download-install/using/install-previous-version.html#Howtoretainpreviousvers...

 

Let us know if that helps, or if you still need help!

Michelle

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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I forgot to ask what version of Photosho you upgraded to? The newest is 23.2.2 and if you are lower than that, I would recommend seeing if updating might fix the issue.

Michelle

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Mar 23, 2022 Mar 23, 2022

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Explorer ,
Apr 05, 2022 Apr 05, 2022

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Vado avanti cosi da 3 settimane a click e salva, non hanno la minima idea di cosa stia succedendo.

Hanno fatto dei cambi in vista di Win11 e portato tutto sopra Edge praticamente nessuno riesce piu` a lavorare, abbiamo reinizializzato Windows 2 volte con il tecnico e stesso risultato.

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