AI “check internet connection” error

[roxannebetty]

On photoshop and photoshop beta since upgrading from my iPad to a MacBook Pro, whenever I try to use generative ai it says it's unable to do it and to check my internet connection. I am however able to do it on my iPad with the same connection and have no issues. I would like to be able to use it on desktop though as it interrupts my workflow having to switch devices. 

What I have done so far: 

checked internet connection 

signed out and back in 

uninstalled and reinstalled

checked for updates

checked my firewall is off

made sure it's opening with Rosetta (tried with and without) 

downloaded older versions of photoshop 

nothing is working.

on a MacBook if you go to applications - photoshop 2024 - plug ins - generative. 

that folder is empty, is it meant to be empty? Is this why it's not working? 

Please help. Thank you 

[Kevin Stohlmeyer]

@roxannebetty AI features will not run in Rosetta mode. Make sure you are running in native mode.

Second, when you say you disabled your firewall - did you do so on your router (not your Mac)?

[roxannebetty]

Rosetta mode is off. Native mode is that something I need to find or is it automatic if Rosetta mode is unchecked? I have disabled firewall on my mac and turned the safety off on my router and checked and it still comes up with "Check internet connection" when trying to us AI. 

[Kevin Stohlmeyer]

@roxannebetty yes Native mode is when Rosetta is off. Not sure what "Safety Mode" is on the router - but try turning the firewall off altogether on your router (temporarily). There should be settings in the router to allow/block URLs.

[Loïc Vareille]

Bonjour, j'ai exactement le même problème sur mon windows. Je ne sais pas comment enlever ou mettre le mode Rosetta et je ne sais pas ce que c'est non plus. D'ailleurs, quelques éléments de mon compte adobe sur mon navigateur internet ne fonctionne pas non plus alors que sur mon téléphone oui.  

  

[Kevin Stohlmeyer]

@Loïc Vareille Check your firewall or Windows Defender settings to make sure Adobe, Firefly and Photoshop are allowed.

[jane-e]

I don't know how to remove or put the Rosetta mode on and I don't know what it is either

By @Loïc Vareille

Rosetta is macOS only and you have Windows. It's for users with newer Macs who need to run older applications.

Jane