AI Photoshop doesn't work

[JUUK]

Hello, I have a problem with Adobe on one of my computers. I can't generate AI in Photoshop at all, and I get an error saying, "Check your internet connection," even though my connection is fine.

Another issue is that when I go to the browser and try to access "Manage Account," instead of showing my plan, I get a message saying, "Unable to load plans." However, everything works perfectly on another computer.

Please help.

[Sameer K]

Hey, @JUUK. Welcome to the Photoshop Community. I'll help you figure this out. 

Do you have an antivirus, firewall, or browser plugin that can control/influence how your machine connects with the internet? If yes, temporarily disable/uninstall any such program from this machine. Also, is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are safelisted: https://adobe.ly/4dOSb9g

Check if Photoshop Web (https://adobe.ly/4hUptqy), or Firefly on Web (https://adobe.ly/3ERZu4k) works for you.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)