Question

AI sharpening error

Forum|Forum|5 months ago
December 16, 2025
7 replies
1366 views

Just encountered this error as of 12:20 a.m. Was working fine 24 hours ago.

Windows

Participant

When I try using using either of them it says "We have encountered an issue and and cannot complete your request at this time. " What can I do to fix this?

Srishti_Bali

Legend

Hi @MRudland

Thank you for reaching out. This issue has also been reported by several other users. I am merging your query with an existing discussion on this topic. Please provide the details requested by Anshul and me, and we can move forward.

Regards,

Srishti

M

MRudland

Participant

Thank you. It had been working perfectly. But now, not at all.

K

korayus

Participant

My AI Sharpening tool is working, but unfortunately, with the new Photoshop update that arrived yesterday (December 2025 v27.2), the AI Sharpening tool is not working well. I was getting quite good results before, but now it can't fix blurry photos.

I hope Adobe is aware of this error and will fix it.

Anshul_Saini

Community Manager

Hi @korayus,

Thank you for reaching out. We’re seeing a few similar reports in this thread, so it would really help us move this forward with the product team if you could please share one of the following:

• A sample image where AI Sharpen in Photoshop 27.2 is not giving the expected results
• Or a short screen recording showing your workflow and the outcome you’re seeing in 27.2

If you can, please also confirm:
• The file type (JPEG, TIFF, RAW, etc.)
• Whether the same file gave better results in an earlier Photoshop version

You can upload the file or recording to Google Drive, WeTransfer, or a similar service and share the link here (or via DM if you prefer).

Once we have a concrete example, I’ll test this on my side and share it with the product team for review.

Best regards,
Anshul Saini

P

papermanda.jpgAuthor

I contacted Adobe support and they tested some files remotely. They suspect it might be that the .RAF file type is not yet supported. Is there a way to overcome this issue or learn more information about when Fujifilm file types will have support for this feature?

Thank you,

Amanda

Anshul_Saini

Community Manager

Hi @papermanda.jpg,

Thank you for the detailed follow-up and for sharing your system information and workflow. That really helps. At this point, to make sure we’re testing this accurately on our side and to get a clear answer from the product team, could you please help with the following:

• Share one of the affected RAF files (preferably the same one that fails with AI Sharpen but works with AI Denoise in Camera Raw). You can use Google Drive, WeTransfer, or any file-sharing service that works for you and paste the link here or via DM.

• Confirm the exact workflow step by step, for example:

• Open RAF in Camera Raw

• Apply denoise and other adjustments

• Open into Photoshop

• Duplicate layer

• Add layer mask

• Run Filter > AI Sharpen

Once we have the sample file and confirmed steps, we can reproduce this internally and check directly with the product team whether this is a current limitation with specific Fujifilm RAF files or a regression in AI Sharpen.

Looking forward to the RAF file.

Best regards,

Anshul Saini

P

papermanda.jpgAuthor

Hello,

I went through the list and tried all of the tasks you suggested. None of them worked so I will reach out to Adobe to see if someone can fix it remotely.

Thank you,

Amanda

P

papermanda.jpgAuthor

Just adding that AI denoise works in Camera Raw for the .RAF file, but not as a filter after processing in Camera Raw.

P

papermanda.jpgAuthor

System info attached.

Workflow:

Duplicate layer > Add mask to layer > Filter > AI Sharpen

The image mode is rgb iec61966-2.1 and happens with both a raw .RAF (Fuji) file and .psd versions of the same file (not an object or copy).

It does not happen with Canon images (.CR2)

Sys_Info.txt

Noel Orridge

Community Manager

Hi @papermanda.jpg! Thank you for reaching out and sharing the details! Did you happen to try the steps suggested above? Along with trying those, you can check/ try these as well:

1) Make sure you have the latest updates installed for your OS and your GPU driver. Here's the latest Studio Driver for your GPU: NVIDIA Studio Driver | 581.57 | Windows 11.

2) Converting the layer (with its mask) into a Smart Object flattens the appearance for the AI engine while keeping your mask editable.

3) Go to Image > Mode and see if 16/Bits Channel is checked. Try changing it to 8 Bits/Channel to test if the error disappears.

4) Reset the Neural Filters Cache: C:\Users\norridge\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\27\Internal\com.adobe.nfp.gallery and delete/rename the .nfp.gallery folder.

5) Go to Edit > Purge > All.

6) Reset Camera RAW settings: Manage Adobe Camera Raw settings

Hope this helps!

Let us know how it goes!

Noel

Srishti_Bali

Legend

Hi @papermanda.jpg

Thanks for reporting this and for sharing the screenshot. To help us investigate this further, could you please share a few more details like:

System Info (Photoshop > Help > System Info — copy and paste it here)
The exact workflow you’re following when this error appears.
Whether the issue occurs consistently or intermittently
This can sometimes be related to network bandwidth or connectivity — have you tried using a different network?

In the meantime, please try the following steps:

Restart Photoshop and your system.
Make sure you’re signed in to Creative Cloud and have a stable internet connection (AI features require online services).
Go to Edit > Preferences > Technology Previews, ensure AI-related options are enabled, then restart Photoshop.
Test the feature on a different image (preferably a simple JPEG or PNG).
If you’re using a VPN, please disable it temporarily and try again.

Once you share the details above, we’ll be happy to look into this more closely.

Regards,

Srishti

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