Album Covers

Forum|Forum|3 years ago
October 7, 2022
3 replies
2129 views

My music distributor requires all album artwork to be uploaded at 3000 x 3000 px, 300 dpi, RGB either tiff or jpg. Which I'm able to do, but everytine I upload the image, I get an error message that it doesn't meet the requirements? Am I missing something here? I'm a PS newbie. I tried everything, both jpg, tiff, with different RGB spaces, and different bit rates. Nothing works. Any ideas?

SunnyNY_v3.zip

macOS

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Correct answer MikeySmiles

Can you tell us more about the tiffs you are trying to upload to your client?

8-bit or 16-bit? They most likely want 8-bit, so 16-bit may cause problems.

Are you saving with compression? If so, try uncompressed. (set compression to None in the Tiff options dialog.

Yes 8 bit. Problem solved by flattening image....duh! My bad. So sorry to bother ya'll but I really appreciate the support.

gener7

Community Expert

I am downloading it to Firefox (MacOS) and File Info confirms it as a 3000px x 3000px tiff file. RGB 8 bit.

Photoshop reads it correctly with the 300 ppi print metadata.

What I do notice is that the tiff file is a layered file and I suspect you need to flatten the file before uploading because the client doesn't need it if jpeg is also a requirement. Layered files are for your editing. Provide a flattened copy and try uploading it.

The unknown is why it is uploading incorrectly. Try a different browser such as FireFox or Chrome, or work with your publisher on another way to get the file to them.

MikeySmilesAuthor

Participant

Bingo...I had to flatten image, and also selected "Don't Color Manage". And now it worked. Thanks!

gener7

Community Expert

I'm glad you got enough to go on and solve it from there. Strange enough I answered a similar questions years ago, but "Don't Color Manage" seems a bit strange because I would think the printer would need the File color space.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/what-s-the-best-way-of-setting-up-a-tiff-for-print/m-p/9270337