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All Adobe programs CRASH

New Here ,
Nov 19, 2016 Nov 19, 2016

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I have just recently downloaded Photoshop, Illustrator, Fuse and several more...each one I have used thus far crashes in the midst of working on something....Why would this be happening?

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Community Expert ,
Nov 19, 2016 Nov 19, 2016

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What do the crash report show as the failing module.

JJMack

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New Here ,
Nov 19, 2016 Nov 19, 2016

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Photoshop has stopped working. Windows looking for solution.

Same message in Illustrator and Fuse

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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What do the crash report show as the failing module? If you use Windows use Windows Reliability History viewer to see the details.

CC 2015 crash.jpg

JJMack

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Enthusiast ,
Nov 20, 2016 Nov 20, 2016

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Are you using any software by Lavasoft e.g. anti-virus on your system? Do you see the faulting module saying Lavasoft, Avast or similar in the faulting module section of the report?

There seem to have been quite a few people reporting a similar thing to you happening on their systems with 2017 versions. The advice seems to be to uninstall the software and contact the company.

Good luck

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New Here ,
Nov 20, 2016 Nov 20, 2016

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I had to print screen twice to get entire report...the top portion on the second graphic is a duplicate of the first graphic.

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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Yes you need to use prtscr or copy and paste but first you need to double click on each problem to see the details. Like I showed in my append,  We know your having those problems we need the details of the problems not the list of events you posted.

JJMack

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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I can't see much since you didn't open the columns wide enough.  But it looks like you have a bad or missing graphics driver that may be causing your problems.   Update your graphics drivers by going directly to the manufacturer's web site. 

Nancy O.

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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They may have more than on display adapter it was trying to install a generic display driver at least one Photoshop crash was a day before the display driver failed to install.   The Op need to post the details of the stopped working events so we can see what module is failing.  It would also be helpful if they would post their Photoshop Hemp>System Info.

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JJMack

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