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lynnc39797968
lynnc39797968
Participant
August 2, 2017
Question

All Adobe programs crashing randomly

  • August 2, 2017
  • 15 replies
  • 8591 views

Has anyone experienced random "crashing" last week and this week? My coworkers have all experienced this where all adobe programs will close out by themselves with no crash warning or error messages post crash. Sometimes I sleep my laptop, open it back up only to find everything closed out with no error messages. Sometimes in the middle of working its just closes out. I dont even know if this is considered a "crash" as the computer doesnt even realize the programs quit itself. And just now, I was just looking at my design, pondering, and it closed out without me doing a single thing or even moving my cursor.

OSX Sierra, 10.12.6 with the latests CC installed on both my mac pro and mbp retina

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      lwt89
      lwt89
      Known Participant
      August 10, 2017

      Just happened again. Photoshop in the background and closed out with no errors. Was browsing on chrome. Nothing else opened. Will continue to monitor if its chrome related. Good thing i saved before i browsed.

        NickBarker
        NickBarker
        Inspiring
        September 29, 2020

        Getting this problem as well, Photoshop and AE crash even when they're idle.

          lynnc39797968
          lynnc39797968Author
          Participant
          August 9, 2017

          Still exiting. Just opened PS, AI, and ID. Went to browsing online before working (no files opened in those adobe programs) and everything just shut down in the background.

          Detrimental problem if I was working and didnt get a chance to save.

            lwt89
            lwt89
            Known Participant
            August 8, 2017

            Still an ongoing problem even after signing in and out of the creative suite launcher/taskbar item. This time I had both inDesign and photoshop open. Photoshop was idle in the background as I was working in indesign. Then indesign just quit all of a sudden. No error message, no recovered file upon reopening, no nothing. Photoshop was also closed out. No time to think about saving as I was only about 3-5minutes into my work.

            FIX THIS PLEASE. Thanks.

            specs at the time: OSX SIerra, Slack, MS outlook, and chrome open. NO other programs.

              ChristinePentecost
              ChristinePentecost
              Participant
              August 2, 2017

              Same here.  Photoshop keeps crashing on me.  About the worst time possible, as I have a huge art show this weekend, and I need Photoshop.

                Bani Verma
                Community Manager
                Bani VermaCommunity Manager
                Community Manager
                August 2, 2017

                Hi Lynnc39797968,

                Kindly let us know the name of the Adobe Apps crashing on your machine so that we can loop in an expert and help you better.

                Till then you may refer to Adobe Creative Cloud applications close immediately after launch.

                Awaiting your response.

                  lynnc39797968
                  lynnc39797968Author
                  Participant
                  August 2, 2017

                  Thanks! Been using photoshop and indesign mostly. Both have exited without warning or post-crash messages. I can try the solution of signing in and out.

                    Jeffrey_A_Wright
                    Community Manager
                    Jeffrey_A_WrightCommunity Manager
                    Community Manager
                    August 2, 2017

                    Moving this discussion to the Photoshop General Discussion forum.

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