All Creative Cloud Files Gone

Forum|Forum|1 year ago
July 13, 2024
2 replies
1070 views

Woke up today like any other day and decided to open photoshop - 89 ish GB of creative cloud synced files are completely gone, it now reads '0 GB used'. My PS home screen shows my recently opened documents but clicking on them brings the message 'you no longer have access to this file' and it disappears entirely too.

Any help would be greatly appreciated, I haven't managed to get a reply from any official staff

This topic has been closed for replies.

L

Lumigraphics

Legend

Perhaps this will explain?

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

J

Jack38584644rfneAuthor

Participating Frequently

I haven't had any kind of warning email or message or notification within any Adobe software so have they basically just deleted 90GB of various projects and proposals with no prior warning with no way of recovery? Even for Adobe that sounds like incredibly harsh treatment of customers.

That link also says from February 1st, but I've been regularly using it since then almost daily and this issue has only just ocurred, I would also expect the sync folder to be missing or gone from the screen as opposed to now reading as '0GB used' and 'no folders made yet', and the '0GB of your cloud files are synced and backed up' at the top of screen also wouldn't add up.

Thank you for the help and link, I'll continue to look into it.

J

Jack38584644rfneAuthor

Participating Frequently

@Jack38584644rfne If your company is an enterprise account - that's even more concerning as the admins all were sent similar emails several times prior to the shut down.

I haven't recieved that email or anything similar but in the document linked above it does say discontinued for NON enterprise accounts, which would explain why everyone else is still using it freely - I asked a few to test it, so I think I'm looking at a different issue.