All menu elements and preferences are not displaying properly

[peterh71015976]

My company switched me over to a Microsoft Surface Book and after a clean install of CC for some reason I can't get Photoshop to work properly. First the preference section, all the texts are not displaying, than I have noticed all the drop-down menu and rulers are also not displaying properly thus making it really difficult to navigate or use. I have tried troubleshooting as much a I can but not yielding any success. PLEASE HELP!

Surface Book Spec:

3000 x 2000 display (dock/replicator to run dual screen @ 1920x1080)

Intel i7 and 2 GB (Nvidia 965 dGPU)

Troubleshoot: (without success)

- Uninstalled and removed all preferences - Reinstall PS

- Installed legacy versions of PS

- Tried changing windows display resolution from 3000x2000 to 1920x1080

- Changed/adjusted PS UI scale from (AUTO, 100% & 200%)

Here is a screen shot of PS!

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

PLEASE HELP!

[John T Smith]

You say CC but you posted in the Creative Suites (CS6 and earlier) forum... what do you actually have... CS6 or earlier, or a Cloud subscription?

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[peterh71015976]

Hi John,

I have updated the nVidia driver and restarted the system - same situation, the UI elements, menus and preferences are not displaying.

I have Creative Cloud subscription – please move this post to its respected forum

Thanks

[Terri Stevens]

This may be a problem with a missing typeface, are you using something like Suitcase for font management?

[peterh71015976]

Hi Terri,

I do have Suitcase as my font management process – what typeface am I missing?

[Terri Stevens]

I don't know the names of the default typefaces, but have placed a question in one of the Backroom forums where 'Staff' hang out and hopefully someone there can find out.

For now try switching Suitcase off , reboot and see if it makes a difference. If your Suitcase is connected to a server then it's possible the problem resides there-is anyone else in the company experiencing the problem?

[peterh71015976]

Thanks you Steve – much appreciated!

Peter H.

[postrophix]

Hi

Seem some OS core fonts are missing or turn Off by Suitcase. Make sure you are running the latest version of Suitcase.

Pierre

[peterh71015976]

I am suspecting this issue may stem from a bad install of Suitcase. I will reinstall suitcase and update suitcase to see if that will remedy the issue. Thanks

[SG...]

Hi,

Can you go to Help> System Info... and copy/paste the results in a reply?

If you quit Ps, disconnect the second monitor, then relaunch Ps does anything change?

regards,

steve

[peterh71015976]

Hi Steve,

Disconnected the 2nd monitor and relaunched the program and made no changes in Ps.