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Participant
January 12, 2024
Answered

All photoshop cursors disappear when I click

  • January 12, 2024
  • 2 replies
  • 2252 views

Hello, I'm using Photoshop version 25.3.1. I downloaded and tried other versions and unfortunately the result is the same. When I click or try to paint with the tablet and mouse, the Photoshop cursor disappears. Also, if I hover over any menu, the cursor disappears. I don't think it's because I've messed up a setting, because in rare cases, the cursor sometimes becomes visible when hovering over menus. Does anyone have any information about what the problem is?

Correct answer Trevor.Dennis

When did this start?
Can you correlate the issue to other changes like Photoshop or other driver change?

What are your cursor settings in Preferences?

Have you tried changing the Brush Outline setting? This feature was introduced not too far back becuse of complaints about the cursor being difficult to see.

 

Do you have Lazy Nezumi Pro installed, and if yes, does closing or turning it off make a difference?
I ask because it has a setting that turns off the cursor when painting.

 

Even if not using LNP (and as a Windows user you shoulf totally check it out) it has probably the best tablet and cursor help page on the Internet.

 

Speaking of tablets, are you using the Windows Ink or Wintab API?  I am not so sure how relevant it would be to your description of the issue, but it might come down to this.

 

If you are using a Wacom tablet, I have a vague memory of a recent driver update causing issues. Seeing as your issue persists with the mouse, it might be worth opening Device Manager and disabling the Wacom driver.  That would be heaps easier than uninstalling, or rolling back the driver, to test it.  If it does fix the issue, then maybe roll back the driver.

 

Pleas let us know how you get on either way.

2 replies

Participant
January 13, 2024

I'm still having the same issue. Does anyone have information about the solution?

Trevor.Dennis
Community Expert
Trevor.DennisCommunity ExpertCorrect answer
Community Expert
January 14, 2024

When did this start?
Can you correlate the issue to other changes like Photoshop or other driver change?

What are your cursor settings in Preferences?

Have you tried changing the Brush Outline setting? This feature was introduced not too far back becuse of complaints about the cursor being difficult to see.

 

Do you have Lazy Nezumi Pro installed, and if yes, does closing or turning it off make a difference?
I ask because it has a setting that turns off the cursor when painting.

 

Even if not using LNP (and as a Windows user you shoulf totally check it out) it has probably the best tablet and cursor help page on the Internet.

 

Speaking of tablets, are you using the Windows Ink or Wintab API?  I am not so sure how relevant it would be to your description of the issue, but it might come down to this.

 

If you are using a Wacom tablet, I have a vague memory of a recent driver update causing issues. Seeing as your issue persists with the mouse, it might be worth opening Device Manager and disabling the Wacom driver.  That would be heaps easier than uninstalling, or rolling back the driver, to test it.  If it does fix the issue, then maybe roll back the driver.

 

Pleas let us know how you get on either way.

Participant
January 15, 2024

Hello Travis, thanks so much for your response! The problem was about the lazy nezumi plugin. I unchecked the " off while drawing " as you mentioned and the cursor came back. I appreciated for the effort!

Myra Ferguson
Community Expert
Community Expert
January 12, 2024

Have you tried updating the driver for your tablet?

Participant
January 12, 2024

Yes, I'm using the lates driver.