Known Participant

Question

All photoshop versions are crashing

Forum|Forum|9 years ago
January 31, 2017
10 replies
8013 views

Before I start, thank you in advance. Copied from another forum post. I hope anyone here will be able to help.

I got a big problem. Photoshop keeps crashing and I tried alot of things that were suggested on the web. Resetting preferences, reinstalling, removing plugins/fonts, enable/disable Graphics/ Processor/open GL and disable auto save feature. I used photoshop cc, cs6 32/64bit version. Does anyone have any idea what could be the case?

Edit: this happened recently, I have been using ps for atleast 8 years

Edit: It doesnt crash if I just open it, mostly during the drawing (using the tablet) after 5-60 minutes. If i go away for some hours it doesn't crash at all.

Edit: I use win10 and updating my tablet drivers did indeed stop the crashing for a day.

Edit: I did several test for my ram. No problems were shown.

Edit: Tried replugging the tablet before and during photoshop. Nothing happened.

Looked into my event folder: I have no idea what it means..

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Faulting module name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Exception code: 0xc0000005

Fault offset: 0x0000000001721135

Faulting process ID: 0x3bb8

Faulting application start time: 0x01d27b48d06953dd

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Report ID: f39cfed5-196c-4000-948e-8306110769f6

Faulting package full name:

Faulting package-relative application ID:

This topic has been closed for replies.

MicksoleeAuthor

Known Participant

Hi am back..

So photoshop 2017 crashed, a file got corrupted and photoshop itself got reset, fun...

here

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x2278

Faulting application start time: 0x01d29d044f985ccb

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: f90a8a2c-5eaa-47d2-a727-18e31f09fcff

Faulting package full name:

Faulting package-relative application ID:

So, I keep getting by these crashes.. Sure I back up my files, but my god this shouldn't be happening. Any answers? What else do you want? I'm paying only to search for solutions so I can actually work instead of starting over and over again.

jbm007

Community Expert

You have a Exception code: 0xc0000005 error still

Here are you solutions.

One or more of these situations apply to your system.

Process of elimination.

I would start with running Ccleaner app on your registry and then reboot, and go from there.

Somewhere your system is buggered up. Unfortunately it seems to only happen when you run PS.

PS is just the trigger in your case. It happens with other apps as well.

Jim

Solutions to 0xC0000005: Access Violation Error

When 0xC0000005 Error Occurs

0xc0000005 is a critical Access Violation error that requires your immediate reaction. As a rule, you get the 0xc0000005 error message when you try to start one of your software programs in Windows. After that the program terminates and you can’t get it work. Also, the 0xC0000005 error code may appear in other different error messages, depending on the software you are trying to start or install or the action you are trying to execute on your computer. The most typical causes for the ‘0xC0000005: Access Violation’ error are: corrupt registry, malware, faulty RAM or device driver, incorrectly written, installed or updated software or even Windows security features.

Below are some examples of 0xC0000005 error messages and possible solutions. However, if you are not a computer technician we strongly advice to contact an expert on this issue or use specialized software.

Variations of 0xC0000005 Error Messages:

“An application error has occurred and an application error log is being generated. Exception: access violation (0xC0000005), Address”
“The application failed to initialize properly (0xC0000005). Click OK to terminate the application”.
The "Stop 0x0000008E (0xC0000005 ...) combination on the blue screen.

How to fix the 0xC0000005 error

0xc0000005 error case 1: Registry

The 0xC0000005 error is often caused by poor maintenance of your computer and corrupt registry entries that pile up as you install and delete programs, especially when you install new programs over old ones that were not completely deleted. To get rid of the 0xC0000005 error you could check all the registry entries manually but this procedure is long and complicated. If you are not a computer expert checking your registry manually may take a few days. In addition, you may damage important registry entries. So if you are not a PC guru use special software to repair your registry.

0xc0000005 error case 2: Virus

Your computer may have a virus and the 0xC0000005 error informs that the system prevented execution of a malicious application. Install the latest

0xc0000005 error case 3: Bad RAM Memory

Quite often this problem results from a faulty RAM memory. This is most likely the reason if you started getting the 0xC0000005 error message after installing a new RAM memory. To check this you can remove the new memory and see if the 0xC0000005 error disappears. If so, get a refund or ask to replace the faulty memory with a good one.

Don’t forget to do the following before you start removing the memory:

1) Turn off your computer and remove all cables (power, network, etc.)
2) Remove the battery (if you have a laptop)
3) Ground yourself out before you touch the memory!!(for example, touch metal screw on a lightswitch).

0xc0000005 error case 4: DEP

Quite often the nasty 0xC0000005 error occurs because of Data Execution Prevention (DEP) introduced by Microsoft in Windows SP2 and used in later versions. DEP is a set of security features that prevents code execution from non-executable memory segments. It’s a vivid illustration of a typical

0xc0000005 error case 5: Printer Drivers

Sometimes 0xC0000005 error occurs when your current printer profile is incompatible with the updated settings of one of the programs you are trying to use. You may reinstall the program, printer drivers or even the entire system over and over again and that won’t help. The reason is that every time you will install the same default user profile included in your printer installation package by the manufacturer. The most simple way to fix 0xC0000005 is to create a new, clean user profile for the printer.

0xc0000005 error case 6: Bad Video Driver

Sometimes 0xC0000005 errors occur after video card driver updates. If that is the case rollback to the drivers you’ve been using before the update. And inform the vendor about the issue.

0xc0000005 error case 7: Development Issue

If you are a software developer and you keep getting an exception with status code STATUSACCESSVIOLATION (0xC0000005), your program might attempt to violate DEP. You could try the following: If your application is designed to use executable memory, it must have this attribute set on the appropriate memory by specifying PAGEEXECUTE, PAGEEXECUTEREAD, PAGEEXECUTEREADWRITE or PAGEEXECUTEWRITECOPY in the memory protection argument of the Virtual memory allocation functions.

If the above solutions don’t help run your program in debugger. Maybe you haven’t initialized the pointer correctly. When debugger stops on a violation simply check the call stack and open every file until you see what piece of code produced the violation. And don’t forget to check for useful tools listed on this site.

0xc0000005 error case 8: Symantec Antivirus

The 0xC0000005 error may appear if you are using Symantec Antivirus. If the the error message mentions SAVRT.SYS, that must the case. All you have to do is update Symantec Antivirus, that removes the 0xC0000005 error.

We hope the information above helped you resolve the 0xC0000005 error.

thealphasspark

Participating Frequently

I'm having the same problem, I've reset Win10, I've reinstalled PS cc 2017 twice in the last week, checked the framework is updated, have tried a direct install and a cc install. My firewalls are set to allow. I've been trying EVERY suggestion that's been made.

It's just getting worse, I only have to open it and it crashes within 30 seconds and freezes my whole laptop. Meaning having to do a hard shutdown of my laptop, then switch it back on and doing a restart straight away to get everything working again. Not to forget with every reinstall having to reinstall my, Nik, Topaz and ImageNomic filters. On the matter of filters, the lookup adjustments filters aren't working properly either. The whole point of paying for Photoshop was to not have to go through this crap.

Get on and fix this Adobe, you're quick enough to take our cash.

jbm007

Community Expert

Can you post the crash report here.

go to

control panel/administrative tools/event viewer/windows logs/application find the PS crash, select it and go to right "copy as text" and post it here.

thealphasspark

Participating Frequently

OK, I'm hoping these are the right ones. There's a bunch of these. I uninstalled PS and reinstalled it again today as I couldn't open it at all. Post reinstall stayed open for about 5 mins then crashed again. Thanks for looking at this.

Log Name:	Application
Source:	Application Error
Date:	12/02/2017 18:13:27
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	Acer

Description:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x00000000026569af

Faulting process ID: 0x1fac

Faulting application start time: 0x01d2855b90a63ab6

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report ID: f06d5c74-a8dd-423f-aded-ba1095b255ea

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2017-02-12T18:13:27.225928900Z" />
	<EventRecordID>2050</EventRecordID>
	<Channel>Application</Channel>
	<Computer>Acer</Computer>
	<Security />

</System>

	<Data>Adobe Spaces Helper.exe</Data>
	<Data>0.0.0.0</Data>
	<Data>583e8a7d</Data>
	<Data>libcef.dll</Data>
	<Data>3.2526.1347.0</Data>
	<Data>572d0cf0</Data>
	<Data>c0000005</Data>
	<Data>00000000026569af</Data>
	<Data>1fac</Data>
	<Data>01d2855b90a63ab6</Data>
	<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>
	<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>
	<Data>f06d5c74-a8dd-423f-aded-ba1095b255ea</Data>
	<Data>
	</Data>
	<Data>
	</Data>

</EventData>

</Event>

***********************

Log Name:	Application
Source:	Application Error
Date:	12/02/2017 18:13:27
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	Acer

Description:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x00000000026569af

Faulting process ID: 0x161c

Faulting application start time: 0x01d2855b90a4374c

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report ID: 0a5627b5-3f1c-4683-a2c2-083201b366a8

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2017-02-12T18:13:27.225928900Z" />
	<EventRecordID>2051</EventRecordID>
	<Channel>Application</Channel>
	<Computer>Acer</Computer>
	<Security />

</System>

	<Data>Adobe Spaces Helper.exe</Data>
	<Data>0.0.0.0</Data>
	<Data>583e8a7d</Data>
	<Data>libcef.dll</Data>
	<Data>3.2526.1347.0</Data>
	<Data>572d0cf0</Data>
	<Data>c0000005</Data>
	<Data>00000000026569af</Data>
	<Data>161c</Data>
	<Data>01d2855b90a4374c</Data>
	<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>
	<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>
	<Data>0a5627b5-3f1c-4683-a2c2-083201b366a8</Data>
	<Data>
	</Data>
	<Data>
	</Data>

</EventData>

</Event>

************************

Log Name:	Application
Source:	Application Error
Date:	12/02/2017 18:13:17
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	Acer

Description:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: nvoglv64.DLL, version: 21.21.13.7849, time stamp: 0x58820dae

Exception code: 0xc0000409

Fault offset: 0x0000000000f8d778

Faulting process ID: 0x24ec

Faulting application start time: 0x01d2855b8e909d8f

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL

Report ID: b63e1aa2-321c-4494-96eb-d2d7f6c3eeae

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2017-02-12T18:13:17.639355900Z" />
	<EventRecordID>2047</EventRecordID>
	<Channel>Application</Channel>
	<Computer>Acer</Computer>
	<Security />

</System>

	<Data>Photoshop.exe</Data>
	<Data>18.0.1.29</Data>
	<Data>583e911d</Data>
	<Data>nvoglv64.DLL</Data>
	<Data>21.21.13.7849</Data>
	<Data>58820dae</Data>
	<Data>c0000409</Data>
	<Data>0000000000f8d778</Data>
	<Data>24ec</Data>
	<Data>01d2855b8e909d8f</Data>
	<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
	<Data>C:\WINDOWS\SYSTEM32\nvoglv64.DLL</Data>
	<Data>b63e1aa2-321c-4494-96eb-d2d7f6c3eeae</Data>
	<Data>
	</Data>
	<Data>
	</Data>

</EventData>

</Event>

MicksoleeAuthor

Known Participant

Both framework and updated to trough CC.

And please, don't tell me I need to update to 13.1.3. since it creative cloud won't update further.

I can't find any more solutions.

This is the crash report:

Faulting application name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

Faulting module name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

Exception code: 0xc0000005

Fault offset: 0x000000000173cff5

Faulting process ID: 0x333c

Faulting application start time: 0x01d27fd0cf0d7a47

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Report ID: 27a36149-406f-4499-b703-9a497597a9be

Faulting package full name:

Faulting package-relative application ID:

Information:

Fault bucket 92423129, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 13.1.2.0

P3: 50e86765

P4: Photoshop.exe

P5: 13.1.2.0

P6: 50e86765

P7: c0000005

P8: 000000000173cff5

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75DB.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_20a851ffa011e2686bc8144db1cf4c19926f5874_185f72d9_1525c255

Analysis symbol:

Rechecking for solution: 0

Report ID: 27a36149-406f-4499-b703-9a497597a9be

Report Status: 0

Hashed bucket: df76174906be4966629374643fd910a6

MicksoleeAuthor

Known Participant

Both support and this forum failed to give a good solution.

I haven't crashed for 3 days.

fix for this crashing: remove active brushes.

gener7

Community Expert

Thanks for reporting back. I never heard of brushes causing Photoshop to crash. Very unusual.

When you said "removed active brushes", how exactly did you do that? What brushes were they?

MicksoleeAuthor

Known Participant

I'll leave this here. I hope for future cases, people might try this out. I still haven't crashed.

And I just removed all brushes, not the tools though. I haven't figured out what brush exactly makes me crash.

Random Photoshop Crashes

Gerwinmorren

Participant

Try to reinstall your photoshop? Probably you did that alleady but just saying.

jbm007

Community Expert

Could you make sure your Microsoft Framework that is installed is up to date?

MicksoleeAuthor

Known Participant

I used CCleaner and after 3 hours of drawing I crashed. Am going to give the support a shot.

Latest crash report:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x2a58

Faulting application start time: 0x01d27d318bf944df

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: b3bbbef2-ecde-442f-8fa6-627ab79fba9c

Faulting package full name:

Faulting package-relative application ID:

MicksoleeAuthor

Known Participant

I put a tilde infront of the spaces map.

Tried using a different tablet.

No trend micro programs installed, atleast of the ones am aware of.

If I would ask someone from the adobe support to help me with these problems are there costs attached to it. Or do I have the rights as paying customer for technician.

Here are some more crash logs:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x1c48

Faulting application start time: 0x01d27ce1f6167f9e

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: 11622e9e-4022-4153-8f38-1bcbb6cf6f83

Faulting package full name:

Faulting package-relative application ID:

-----

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x14a8

Faulting application start time: 0x01d27cdc8d6821c7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: 6ae43df1-4ebf-44d8-b5ad-8fbd11d275a5

Faulting package full name:

Faulting package-relative application ID:

-----

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x2ea4

Faulting application start time: 0x01d27cdff3c6e036

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: deb881fb-9b4d-40bc-9e0f-76032e1f773e

Faulting package full name:

Faulting package-relative application ID:

-----

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x1a60

Faulting application start time: 0x01d27cd8348be15f

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: 8527c0be-a510-4862-ab95-8a5094d85311

Faulting package full name:

Faulting package-relative application ID:

gener7

Community Expert

Customer Care Chat is absolutely free and a part of your subscription. I'm out of ideas and they can best help you.

Give them as much detail as you can.

Gene

jbm007

Community Expert

Try running SFC/ SCANNOW from the command prompt run command prompt with "administrative right" see if it brings up any issues.

MicksoleeAuthor

Known Participant

No problems were found with any possible corrupted files.

jbm007

Community Expert

Do you have Trend Micro products installed?

gener7

Community Expert

You should also update Photoshop. You have 13.0.0.0

Adobe - Photoshop : For Windows : Adobe Photoshop 13.0.1.3 update for CS6

MicksoleeAuthor

Known Participant

I tried using file to update cs6, it didn't update.

Even If this would work, photoshop cc doesn't work and crashes aswell. Like, does it matter that I have 2015? I see no point on paying if this problem percists.

Any help is appreciated, though this is getting frustated.

I got mail saying that I could contact someone with skype. Is this a legit person (Clive Davey.Adobe) or someone trying to hack?

gener7

Community Expert

Micksolee wrote:
Any help is appreciated, though this is getting frustated.
I got mail saying that I could contact someone with skype. Is this a legit person (Clive Davey.Adobe) or someone trying to hack?

I'll do some digging around...

No one is supposed to be contacting you via Skype. All questions are answered in this forum. Ignore it.

If you have CC 2015, you can open a chat with Adobe Customer Care. They are Adobe Support, we are User to User Support.

Contact Customer Care They have the resources to look at your Mac and can really help.

Gene

Mohit Goyal

Community Manager

Hi Micksolee,

Please create another user account on your windows machine and check the Photoshop version there, also update the graphics drivers from the manufacture website.

Let us know if that helps.

Regards,

Mohit

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