all tools stuck as hand tool

[Lemon Sandwich]

so I use the newest update of photoshop CC and I'm having a lot of trouble.

for no particular reason, about a week ago, an error message would pop up when I tried to work with layers. I uninstalled and reinstalled (and updated) photoshop and that bug went away. now whenever I use any tool, the icon for that tool will show up, but it only works as the hand tool. I have tried cleaning my spacebar vigorously, but that did nothing. the brush tool with works if I draw a horizontal line, but that is it. I have reset all tools and restarted my windows 10 laptop countless times.

I use photoshop for art and animation and occasionally simple projects for school- things that could be make in MS Word

I am not an advanced user, and I've been using photoshop for a year.

please help???

[Chuck Uebele]

Did you reset your preferences when you reinstalled?

[Lemon Sandwich]

I don't think so, would it make a difference if I reset preferences now?

[Chuck Uebele]

It would probably help.

[reddickulous]

I did, and it didn't do a thing.

[angie_taylor]

This is a Wacom related issue And is covered in other threads. Please search this forum for the solution as it’s already been dealt with. Thanks

[reddickulous]

No, this isn't solely a Wacom issue. This is an Adobe or Microsoft issue more likely, as I'm using a Microsoft Surface Pro 5 with newest PS/CC installed.

[angie_taylor]

Brush moves the Canvas - Surface Pen

[reddickulous]

I'm having the exact same issue. A horizontal line can be drawn, but otherwise the hand tool is EVERY tool. Using PS CC, newest, on Surface Pro 5. I went so far as to uninstall Creative Cloud as well, and to use Adobe's Cleaner tool to remove all host files and anything associated with CC. I then reinstalled CC, then an OLDER version of Photoshop (2017) within CC, thinking this would work, and it didn't.

This has rendered PS completely unusable, and I've had to start learning Clip Studio to get anything done.

[angie_taylor]

I stand corrected. Youre right, its not only Wacom pens that are affected. Did you unistall the most recent Microsoft update too?

[reddickulous]

I did. And it doesn't give the option  to uninstall it in the MS updates.

[Pete.Green · Accepted solution]

Hi reddickulous,

Microsoft released an update that fixes this: More info here: Cannot paint with stylus when zoomed in on image | Windows 10

Regards,

Pete

[angie_taylor]

Thanks Pete 🙂

[lestert88282396]

I am having the same issue on a MacBook Pro running Mac OS high Sierra 10.13.4. I am actually utilizing the free trial to decide on the product. So far it’s Not a good look and I am glad I didn’t purchase yet which I almost did. The hand    is the only tool available in tools for “me” and it does absolutely nothing. It doesn’t work during the training or regular editing. I ttied the spacebar option , reset preferences and so on from previous posts. No Cigar Adobe, what’s up?

[DevilsAvocado]

Same for me usingMacBook Pro with Catalina CC PS 22.3

[T Litteral]

Same issue on M1 iMac 2021. Cannot select a tool from the tool bar...all are now becoming a hand tool. Very frustrating and only a computer restart can temporarily fix this issue. It returns without an obvious trigger action. Is there anything to cure this recurring issue?

[Mario272144051tke]

hi, did you find a fix for this bug? everyday I need to restart my iMac M1 2021, please help!

[Casper van den Bosch]

I join the list. There has been this hand-tool bug for over years - with many, many complaints - mostly never answered by Adobe and apparantly it's somewhere hidden in the code as after 11 years it's still not solved 😉

For me; i'm rubnning on a imac 2020, all latest updates and everything, but every time after a while (one day, half a day but almost every day...) working I get the hand tool. Suddenly. And when the hand tool is displayed (as the cursor) it's there to last forever. So only a restart can solve the problem.

I have an old iMac too, it's the same issue there only then it lasts for a week or so and is almost always related to a Adobe Cloud notification. As soon as there is anything in adobe cloud, the computers gets slow, buggy and most of the times the hand waves bye bye again. Untill restart,.

[Ozimac]

Hi Casper,

Ihave been tearing my hair out with the problem of the hand tool until today when I plugged my Wacom Intuos 4 tablet directly into one of the MacBook Pro USB ports instead of going through a USB hub and the problem hasn't returned.

Hop this helps you and others, Don

[fac3plant]

Four years after this was posted and it's still a problem.  MS updates don't fix it if you're using a mac so how is this thread titled as "solved".  Between this and the hidden dialogue box I'm very close to cancelling my adobe subscription

[Ozimac]

I have been tearing my hair out with the problem of the hand tool until today when I plugged my Wacom Intuos 4 tablet directly into one of the MacBook Pro USB ports instead of going through a USB hub and the problem hasn't returned. It looks like you use a PC but the problem may be the same.

Hope this helps you and others, Don

[JNevitt47]

I have the same problem with my Mac.  Please tell us a solution, otherwise I am dead in the water.