An honest opinion

[Laurie_Reemsnyder9574]

For 26 years, I've been teaching Photography, and a good portion of it has included teaching Photoshop/Lightroom. In those years, there have been a multitude of changes, but I am most upset by the 50% price increase for the basic 20GB plan you have had for a number of years for $9.99/month. My students have to pay for these subscriptions, and such a big jump prices them out of the market, making it too hard for me to require them to have it. So allegedly, they can continue the existing subscription, but some are reporting they're still being charged the $15/month fee (which apparently goes up to $20 at theend of this month, which then means 100% increase in pricing!!!!). You also have listed a $9.99 selection for one app, but when you go to the see plans and pricing, it does not show up how to select that one.

I have loved introducing the kids to both PS and LR, and now am pretty disheartened by this major change. When I retire, I was planning to continue with the same $10/month plan to teach friends and family, but am now likely not to do that anymore. 

Not sure what the rationale is...your customer service is non-existent, so having to troubleshoot issues (and believe me, there are a multitude of them) has been no small feat.

[Jeff Arola · Accepted solution]

This Adobe page should answer some of your questions:

https://helpx.adobe.com/creative-cloud/faq/ccpp-20gb.html

[c.pfaffenbichler]

Feature Requests (Idea) and Bug Reports are registered at Adobe, otherwise this is essentially a user Forum, though thankfully some Adobe employees do occasionally chime in.

I am admittedly unsure where you could be sure to have your complaint »heard« by Adobe personnel … but I expect that the people making the pricing decisions are generally not the ones communicating with actual customers directly anyway. 

[Laurie_Reemsnyder9574]

Thank you, that's exactly the problem. There is no way to communicate directly to anyone at Adobe. There was an email I "found" after searching high and low, and it bounced once I sent it. However, Jeff from Adobe did post an FAQ post about the new charges, so at least I got a little more information that way.