An Unknown error has Occurred while exporting in Photoshop

New Here ,
Oct 12, 2021 Oct 12, 2021

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Hey all,

 

I have been using Photoshop more regularly as of recent and I have started getting an unknown error when I try to export as and Quick Export to PNG is just not doing anything. When I try to 'export as' the loading/preview screen is blank and just spins while the share button in the top right blinks slowly. I have my prefferences set to restart after I close photoshop but, haven't yet. I am on the 2021 version of the software and figure before testing it would be good to show the error message just in case and I will update if the restart with preferences resetting will help. To note, yesterday I was having trouble fully closing photoshop and couldn't kill the app in the hotbar area in the bottom right on windows. It wouldn't allow me to even open a right click selection menu on it, so I had to forcibly kill it in task manager. Anyway here is the offending error:

 



{Moved from Lightroom Cloud to Photoshop Forum by Moderator}

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Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

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First, make sure you're on 22.5.1. If that doesn't solve it, go into Preferences > Export and uncheck 'Use legacy "Export As"' and restart Photoshop. Does it work?


Senior Product Manager - Customer Advocacy - Digital Imaging

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