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An unrecoverable problem has occurred photoshop

New Here ,
Dec 02, 2020 Dec 02, 2020

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How do I fix this? Tried uninstalling and reinstalling multpile times

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Bug, Crash or freeze, Performance, Problem or error

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correct answers 1 Correct answer

Community Beginner , Oct 25, 2021 Oct 25, 2021
I updated to macOS Monterey, and it finally worked! Thank you!

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Guest
Dec 02, 2020 Dec 02, 2020

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Hi

What exact version of Photoshop and operating system do you have

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New Here ,
Dec 02, 2020 Dec 02, 2020

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22.0.1

Windows

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Same thing is happening for me. Same version. Uninstalled already. Definitely wasn't expecting to pay $20 and not be able to start the software. Hope I can find a fix for this soon.

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New Here ,
Dec 03, 2020 Dec 03, 2020

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bump

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New Here ,
Jan 04, 2021 Jan 04, 2021

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I ended up seeing a thread here where the user's install was referencing the wrong disk so they copied it from C: to D:. I  decided to try it because why not, rebooted, and it worked. I had tried rebooting previously to no avail. This thread was from 2018 so I would doubt it's the exact same issue but maybe it's worth a shot.

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Must have misread my own source. That article is from only a few months ago.

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Community Beginner ,
Oct 21, 2021 Oct 21, 2021

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How can we do this using Mac OS? Can't find another solutions.

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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What is the issue you are seeing? Is Photoshop crashing? Freezing and needs to be force quit? If you're seeing a crash, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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It is showing:

Screen Shot 2021-10-25 at 12.45.28 PM.png

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Still not seeing any crash reports. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us troubleshoot.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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The crash reporter dialog box is not showing/popping up.

 

I even followed the instructions on the link you sent and ticked the "Always show dialog box", yet it still doesn't show when the error is happening. The only button active is "Quit" (as shown on the image I sent above).

 

Thank you!

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Try running Photoshop from a new Admin user account: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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LATEST

I updated to macOS Monterey, and it finally worked!

 

Thank you!

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