Anyone else struggling with the Wacom Pen turning into the Move tool in Photoshop on a Mac?

Forum|Forum|6 years ago
July 1, 2019
4 replies
1603 views

I've searched and seen this problem posted several times but it seems to usually be about Windows. A few Mac users have struggled too but I haven't found any solution. I'm working along quietly and suddenly my Pen tool on my Wacom Intuos Pro turns into the Move tool and is totally stuck there. The ONLY way to fix it is to completely shut my entire computer down and then restart and try to work as quickly as possible before it happens again. I have installed the latest drivers, the latest Photoshop and the latest iOS. So frustrated right now.....

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benwdwd

Participant

I just ran into this issue, the only way to make it go away is to open Activity Monitor (should be in /Applications/Utilities), then select the WacomTouchDriver process, use the search functionality to find it (just search for 'Wacom').. then with it selected click the 'x' button top left, and select 'Force Quit'. It should disappear from the list and then reappear after it is restarted by a background process. The issue should be resolved, at least until it crops up again. If that doesn't work, try force-quitting the other Wacom processes (com.wacom.IOManager, com.wacom.UpdateHelper etc.).

Pretty sure this is a bug with Wacom's driver code. Could be wrong, but it seems to occur after my machine has been in sleep mode. Perhaps a memory management issue in their code.

B

BrochaSilvestre

Participant

This worked for me! After so much troubleshooting and investigating, this solution worked for me on my Mac+Photoshop+Wacom Intuos Pro. I had the same issue of having to restart my computer each time the bug "locked" on the move tool. At least now with this solution I can continue my workflow and meet my deadlines. Thank you!!!!