Participant

Question

Application Error

Forum|Forum|7 years ago
May 29, 2018
2 replies
1614 views

Hi,

I'm having an issue launching Photoshop CC 2018 on windows 10.

When the end user opens it gives the error "The instruction at 0x00007FFC9E7565A0 referenced memory at 0x00007FFC9E7565A0. The memory could not be written. Clock ok to terminate the program" (see attached image below)

The user is a member of the administrators group on the PC, the error is the same if I right click and run as administrator.

However if I right click and run as a different user, and user admin credentials the program loads.

I've granted the user all control of the Adobe folder in program files as well, but I'm running out of ideas.

Thanks and regards,

Paul.

photoshop-error

This topic has been closed for replies.

P

pauld99165408Author

Participant

Hi Ged,

Thank you for that fix, but I'm afraid it didn't help in this instance,

Regards,

Paul.

A

Anonymous

Can you take a look in Event Viewer to see if there's any errors in the application log relating to Photoshop.exe

Sahil.Chawla

Adobe Employee

Hi Pauld,

We're sorry to hear about the referenced memory error, could you please check if there are any pending Windows updates?

Also, could you try resetting the Photoshop preferences to defaults by pressing and holding Control-Shift-Alt immediately after starting Photoshop, then confirming the deletion.

Regards,
Sahil

P

pauld99165408Author

Participant

Hi Sahil,

Windows is fully up to date, and I have reset the preferences to default, but the problem still occurs.

Regards,

Paul.

A

Anonymous

Hi

Try this workaround, it has fixed other people's issues with memory since Windows 10 1803 update

Invalid Numeric Entry - An integer between 96 and 8 is required

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