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Artboard disappeared in Photoshop

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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Hello,

 

I have this issue for quite a while now (around 2 months since i updated photoshop to version 25.5.1 on Macbook Pro), the artboard is disappeared. I haven't done anything, I just opened the image up. Please see the reference screenshot. From the screenshot you can see that I'm opening 1 picture but it doesn't show up. Sometimes it does but when I zoom or doing anything with any tool, it WILL BE GONE!

 

Screenshot 2567-03-09 at 17.40.36.png

 

I'm pretty sure it's a bug bcus I haven't had this issue before until recently. Please fix this. Now I'm using Canva right now bcus of this feature. 

 

Or if there's any other suggestion i could do please help.

 

Thanks in advance.

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correct answers 1 Correct answer

New Here , Mar 20, 2024 Mar 20, 2024

Hi,

This looks like a canvas drawing issue. Can you provide your system info? [Help> System info...] Do you know if the 'Deactivate Native Canvas' option is checked ON on your Ps 2023 application? You find that in Preferences> Technology Previews

Screenshot 2024-03-20 at 9.37.10 AM.png

Also, there is a new 25.6 update

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Adobe
Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Update on the status of this bug.

 

I went back to use 2023 version and it worked perfectly. I guess it's because the 2024 version that has this issue. However if it could be fixed, it'll be great. Cus now no matter how great AI generater works...it doesn't happen to me since I cannot use it AT ALL.

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New Here ,
Mar 20, 2024 Mar 20, 2024

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Hi,

This looks like a canvas drawing issue. Can you provide your system info? [Help> System info...] Do you know if the 'Deactivate Native Canvas' option is checked ON on your Ps 2023 application? You find that in Preferences> Technology Previews

Screenshot 2024-03-20 at 9.37.10 AM.png

Also, there is a new 25.6 update

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Thank you! I got it now.

However, in my 2023 version it's checked ON. But I checked it OFF in 2024 version to make the artboard shows up.

 

Screenshot 2567-03-21 at 17.09.39.png

 

Screenshot 2567-03-21 at 17.09.53.png

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New Here ,
Apr 15, 2024 Apr 15, 2024

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I had this EXACT same problem with a 2019 MacBook Pro and it was driving me crazy. I recently udpated to Sonoma and Photoshop 2024. Unchecking the "Deactivate Native Canvas" seems to be working for me now once I restarted the program!

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