Participant

Question

auphd link

Forum|Forum|5 years ago
April 17, 2020
4 replies
5566 views

Both Lightroom Classic and Photoshop using the Help Updates menu I get the message

You need a new app to open the auphd link.

I get sent to Microsoft where No results found.

Problem or error

Participant

I am having the same issue trying to update to the new 2022 version. Have you received any help yet??

Participating Frequently

After trying to find something to open the auphd App I simply uninstalled Lightroom and Photoshop and did a complete re-install. It worked. I never did get an answer from Adobe regarding the problem!

Test Screen Name

Legend

You update to the 2022 version of Elements, from 2021 or older, by buying it. The "update" feature is just for bug fixes; there may be no updates for the version you gave.

Participating Frequently

Same problem with updating Premiere Elements 2020.

Where is this elusive auphd App that is talked about!?

Community Expert

Community Expert

Photoshop 21.1.2 menu Help>Updates should open the Creative Cloud desktop application that is installed on your system. Perhaps there is a Windows registry problem on your system. Make sure The Creative Cloud Desktop is installed correctly on your system.

CS3 menu Help>Upfates this

My CS6 has been udate to the Creatuve CloudCS6 version 13.1.2 it open the creative cloud desktop application like Photoshop CC versions do.

JJMack

Participant

Hi JJMack,

Thank you for your response and your help!

In my case I bought Premiere Elements 2020 once without any subscription - so I don't have the Creative Cloud installed on my system.

Reinstalling the software didn't helped as well 😕😕

Participant

I am having the same problem with Premiere Elements and Photoshope Elements 2020. Hopefully someone has a workable solution.

Participant

I have the exactly same problem with Premiere Elements 2020!

I found another Resource mentioning to launch yourself the Adobe Update Helper, but I can't find it on the system.

I will try to completely reinstall the software until someone can help here