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auphd link

New Here ,
Apr 17, 2020 Apr 17, 2020

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Both Lightroom Classic and Photoshop using the Help Updates menu I get the message

     You need a new app to open the auphd link.

I get sent to Microsoft where No results found.

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Problem or error

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New Here ,
Apr 20, 2020 Apr 20, 2020

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I have the exactly same problem with Premiere Elements 2020!

I found another Resource mentioning to launch yourself the Adobe Update Helper, but I can't find it on the system.

I will try to completely reinstall the software until someone can help here 

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Adobe Community Professional ,
Apr 20, 2020 Apr 20, 2020

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Photoshop 21.1.2 menu Help>Updates should open the Creative Cloud desktop application that is installed on your system.   Perhaps there is a Windows registry problem on your system. Make sure The Creative Cloud Desktop is installed correctly on your system.

image.png

 

CS3 menu Help>Upfates this

image.png

 

My CS6 has been udate to the Creatuve CloudCS6 version 13.1.2 it open the creative cloud desktop application like Photoshop CC versions do.

JJMack

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New Here ,
Apr 25, 2020 Apr 25, 2020

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Hi JJMack,

 

Thank you for your response and your help!

In my case I bought Premiere Elements 2020 once without any subscription - so I don't have the Creative Cloud installed on my system.

 

Reinstalling the software didn't helped as well 😕

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New Here ,
May 20, 2020 May 20, 2020

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I am having the same problem with Premiere Elements and Photoshope Elements 2020.  Hopefully someone has a workable solution.

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New Here ,
Jun 13, 2020 Jun 13, 2020

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Same problem with updating Premiere Elements 2020.

Where is this elusive auphd App that is talked about!?

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New Here ,
Nov 16, 2021 Nov 16, 2021

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I am having the same issue trying to update to the new 2022 version. Have you received any help yet??

 

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New Here ,
Nov 16, 2021 Nov 16, 2021

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After trying to find something to open the auphd App I simply uninstalled Lightroom and Photoshop and did a complete re-install.  It worked.  I never did get an answer from Adobe regarding the problem!

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LEGEND ,
Nov 17, 2021 Nov 17, 2021

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You update to the 2022 version of Elements, from 2021 or older, by buying it. The "update" feature is just for bug fixes; there may be no updates for the version you gave. 

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Thank you for your response. I will give that a try. When you re-install, do you have to re-install presets etc? In other words, will only Photoshop be installed, not any extras I have purchased?
Thanks again!

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