Skip to main content
nealb2790011
Participant
April 17, 2020
Question

auphd link

  • April 17, 2020
  • 4 replies
  • 5566 views

Both Lightroom Classic and Photoshop using the Help Updates menu I get the message

     You need a new app to open the auphd link.

I get sent to Microsoft where No results found.

4 replies

Participant
November 17, 2021

I am having the same issue trying to update to the new 2022 version. Have you received any help yet??

 

Participating Frequently
November 17, 2021

After trying to find something to open the auphd App I simply uninstalled Lightroom and Photoshop and did a complete re-install.  It worked.  I never did get an answer from Adobe regarding the problem!

Legend
November 17, 2021

You update to the 2022 version of Elements, from 2021 or older, by buying it. The "update" feature is just for bug fixes; there may be no updates for the version you gave. 

Participating Frequently
June 13, 2020

Same problem with updating Premiere Elements 2020.

Where is this elusive auphd App that is talked about!?

JJMack
Community Expert
Community Expert
April 20, 2020

Photoshop 21.1.2 menu Help>Updates should open the Creative Cloud desktop application that is installed on your system.   Perhaps there is a Windows registry problem on your system. Make sure The Creative Cloud Desktop is installed correctly on your system.

 

CS3 menu Help>Upfates this

 

My CS6 has been udate to the Creatuve CloudCS6 version 13.1.2 it open the creative cloud desktop application like Photoshop CC versions do.

JJMack
Participant
April 25, 2020

Hi JJMack,

 

Thank you for your response and your help!

In my case I bought Premiere Elements 2020 once without any subscription - so I don't have the Creative Cloud installed on my system.

 

Reinstalling the software didn't helped as well 😕😕

Participant
May 20, 2020

I am having the same problem with Premiere Elements and Photoshope Elements 2020.  Hopefully someone has a workable solution.

Participant
April 20, 2020

I have the exactly same problem with Premiere Elements 2020!

I found another Resource mentioning to launch yourself the Adobe Update Helper, but I can't find it on the system.

I will try to completely reinstall the software until someone can help here