Auto recovery set to save every 5 mins. Recovered file is 45 mins olds

Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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If my Automatic Recovery is set to every 5 mins then why am I getting a recovered after a crash that's 45 mins old?

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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Do you have enough available HD space to host the recovery files?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Plenty of free space, at least 1.5tb.

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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And the file was saved by you at least once since opening the session?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Yes, I was working on the file all day with multiple saves. When I was crashing due to a stuck at 0% save I went into the tempfolder and found the files and duplicated it onto the desktop. I saw the date/time modified and knew I was in trouble. Can you please help with this stuck at 0% saving problem? I'm using 23.4.2 on Mac OS12.5 M1 Ultra 128GB.

 

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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In most cases this appears to be related to MacOS security and permissions.

 

And to cover the basics: never save directly to an external drive, never save directly over a network (server/NAS).

 

This doesn't sound like an actual application crash, just a shutdown/exit, so the recovery file will be (correctly) deleted on exit.

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Make sure you've given Photoshop Full Disk Access in Mac OS preferences/Security and Privacy and like @D Fosse said - don't save directly to an external source. Mac OS has gotten significantly worse with newer OS and external drive and server permissions.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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