Skip to main content
HardBackStrider
HardBackStrider
Participant
February 26, 2022
Question

Avenza Geographic Imager 5.0 panel not working in CS6

  • February 26, 2022
  • 3 replies
  • 539 views

I did nothing to my machine to cause this - it just stopped functioning one day.  I talk with Adobe and they say upgrade OS. I say I am at highest level with my 2009 MacBook Pro.  It has 8 megs ram and an SSD still powerful enough for what I need to do.  Can someone please help

 

    This topic has been closed for replies.

    3 replies

    kateb67760731
    kateb67760731
    Participant
    March 1, 2022

    Unfortunately, what has happened here is that the security certificate for at version in combination with CS6 has timed out on Adobe's end, as they no longer support CS6. In order to continue using CS6, you will need to update your version of Geographic Imager to at least 5.4.1.  For more information on this issue, please see the Avenza Support article here, or reach out to Avenza specifically via the link here.

     

    Kate

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 26, 2022

    @HardBackStrider 

     

    Contact Avenza support for help with CS6 and your 13-year-old MacBook Pro. Be sure to tell them your macOS version:

    https://support.avenza.com/hc/en-us/articles/360035256351-Contact-Information

     

    Jane

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 26, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices