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Athel Rogers
Athel Rogers
Known Participant
September 12, 2019
Question

Background Save Causing Crash

  • September 12, 2019
  • 4 replies
  • 1045 views

Hello!

 

I'm trying to troubleshoot an issue with Photoshop that I've never had before. Whenever I save a file, I experience an immediate crash of Photoshop. Obvously this is a huge issue because it meant that I couldn't save files. I managed to find a workaround which seems to involve background save. When I turn it off in Photoshop settings, no more crashing when saving. However, this significantly slows down my reotuching process since I have to wait 10 seconds or so every time I save (these are large .tiff photos) and I save often out of habit. I've attached a screenshot of the crash details for you tech savvy folks to pick though and I have the full crash log if needed here.

 

I am using the latest version of Photoshop CC (20.0.6) and no other Adobe CC apps have this issue for me.

 

Any help is appreciated, thank you!

This topic has been closed for replies.

4 replies

Athel Rogers
Athel RogersAuthor
Known Participant
September 22, 2019

So a bit of an update, the problem seems to be with PSDs. The crash does not occur at all when I'm saving or editing a tiff file.

davescm
Community Expert
davescmCommunity Expert
Community Expert
September 13, 2019

Are you saving to a local drive or a network drive?

Dave

Athel Rogers
Athel RogersAuthor
Known Participant
September 22, 2019
Local and external. Same issue.
D
Adobe Employee
dtristram
Adobe Employee
September 12, 2019

Hi, does the problem occur with a newly created file?

Athel Rogers
Athel RogersAuthor
Known Participant
September 22, 2019
Posted this below but it seems to not be an issue when I save as a tiff and not a psd
davescm
Community Expert
davescmCommunity Expert
Community Expert
September 12, 2019

Have you tried resetting your preferences. The preference file contains more than just the user settings and is saved each time Photoshop closes. If it becomes corrupt then strange bugs and behaviour can arise. I normally reset mine as an early step in looking for an issue, and it often resolves.

 

Dave

Athel Rogers
Athel RogersAuthor
Known Participant
September 21, 2019
Update: didn't fix the issue. I reset every preference to default and the background save worked a few times but now it's crashing again.
jane-e
Community Expert
jane-eCommunity Expert
Community Expert
September 21, 2019

Hi A_Rogers,

 

Please explain how you reset every preference? There is only one Preference file, although there are several ways to reset it. The easy way is Preferences > General > Reset Preferences on Quit. Then Quit and relaunch PS.

https://helpx.adobe.com/photoshop/using/preferences.html

 

 

~ Jane

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