before photoshop starts I get, Could not complete the command because of a program error

Forum|Forum|6 years ago
February 6, 2020
1 reply
1440 views

I have recently updated my computer and downloaded the latest photoshop 2020.

I am have the following problems:

Could not complete the command because of a program error, when I click OK the programme starts.

No Start screen, tried resetting and changing graphics procer settings

Save as not working,

Doesnt save what im working on.

Saves a finished file as Jpeg only

Cant open a document from file menu.

Windows 10

This topic has been closed for replies.

War Unicorn

Community Expert

Try resetting preferences? https://helpx.adobe.com/photoshop/using/preferences.html (Note: This will reset everything.)

Maybe file corruption somewhere? (Whether in Photoshop itself or a document.) Does this happen when creating and summarily saving new documents, not old or existing ones?

michaelj31754639Author

Participating Frequently

Tried openning a new document nothing happens, opened an existing document and then tried New document still not working.

Have tried reset using Alt+Control+Shift

Also prefrences, general, Reset Preferences On Quit

War Unicorn

Community Expert

CC Cleaner didnt work.

Reinstalled the last version that worked.

Adobe Photoshop Version: 21.0.0 20191018.r.37

Information from the help system info.

Adobe Photoshop Version: 21.0.0 20191018.r.37 2019/10/18: 614690fb487 x64
Number of Launches: 1
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3093 MHz
Built-in memory: 16310 MB
Free memory: 10445 MB
Memory available to Photoshop: 14921 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.22.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.24.11
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds

Something in your system must be exploiting this bug in these specific versions. Might want to give Adobe support a buzz. (Go to https://account.adobe.com > Contact Adobe in the bottom right.)

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