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Being asked to buy Photoshop despite subscription

New Here ,
Jul 03, 2024 Jul 03, 2024

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Despite having an active subscription I can't do anything with my Photoshop files unless I purchase Photoshop. Why?

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Adobe
Community Expert ,
Jul 03, 2024 Jul 03, 2024

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One thing to try is logging out of the Creative Cloud app, logging back in,and try Photoshop again.

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Community Expert ,
Jul 03, 2024 Jul 03, 2024

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You may need to contact Adobe Customer Support 1 (800) 833-6687

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